Ben's Auto & House Glass

*** I’d give 0 stars if I could***

We had purchased a home and the previous owners had paid for a new bay window to be installed. I called to make arrangements and got told I’ll receive a call back for an appointment time, I waited 2 days and got no call back and finally called myself and was finally given an appointment time, which I might add was one of my only days off that week. The install day comes and I get a phone call 30 minutes prior to arrival and got told the installers didn’t finish the job on Friday so they won’t be coming today. We got a new appointment date and re arranged our lives again. During the appointment we got told they had to rebuild the wall, which was fine but they won’t be finishing the wall and I have to mud and tape it, okay easy enough. They finished up and said to call them back once we are done finishing the wall to put the trim back on, I asked them to just leave the trim and I’ll put it up myself and they refused too. While finishing the wall I had to work around blood that was left on the bare drywall, gross. I finished the wall and called to have the trim put on and got told they will have to call me back to make an appointment, no one called back so I went to the shop location and spoke to Darren the manager who said he was training someone new and does not know when he can get us in. I explained that we have been patient with them through there mistakes and I just need my trim put on so I’m not living in a half put together living room. He said he can’t make me an appointment today, I asked to just have the trim dropped off and I’ll do it myself. He stated he can’t get this done today cause it is in another storage area and it’ll have to wait to Monday (it was Friday.) I told him I cannot wait until Monday and I have been waiting non stop for them. Darren assured me the trim would get dropped off, it did eventually get dropped off. I went to go re install the trim and noticed something was off, the previous trim was mitred at the corner to have a snug clean fit, none of this trim had mitred corners, nor was it cut to the lengths of the casing. I checked the trim and realized it was new trim, okay whatever I can mitre and cut it. I went to go measure it and realized they sent trim that was 1/2 inch to narrow compared to the trim on the other wall.
Completely frustrated and disappointed with the service and lack of concern for customer service. We had more windows to be installed and we’re going to give them our business but we will go elsewhere where after this ordeal.

Went in last October for a quote. Everything seemingly went fine. They noted they were between distributors and the quote might take a couple days. No problem. They didn't get back to us weeks later so we deferred doing our windows for the year. Went back ~ a week ago. Both glass people were out so front desk guy took my info and said they'll get right back to us. No call again.

If they can't be trusted to return a call im not keen on having them touch my house.

Called Bens Auto Glass on Thursday morning, windsheild had gotten smashed while in pa Wednesday night. They were able to order and installed a new windshield Friday afternoon. So thankful and happy of the fast service. Will definitely be recommending Bens to everyone for window replacements. I cant thank you enough for the fast service and awesome customer service.