Andre bouchard
Excellent service
FeaturedWindow Installers in Quebec City, Quebec
Caron & Guay
Caron & Guay
Caron & Guay designs and manufactures doors and windows and offers installation, with a branch in Québec City. Founded in 1957, the company makes its products in Québec for the province’s harsh winters.
Business Highlights
- It is a Québec family business.
- Its installation service is APCHQ-certified.
- Windows installed directly by the manufacturer carry a five-year parts-and-labour warranty.
Service Area
Based in Québec.
Featured Local Business
Caron & Guay is one of 3 window installers ProsGrade lists in Quebec City, Quebec.
Featured
Featured on ProsGrade
Listing details
6 services listed, including Window styles, PVC windows and Doors. Open Monday to Saturday. Rated 4.5 from 658 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Caron & Guay compares with the other 2 window installers on ProsGrade in Quebec City, using public Google ratings and review counts.
- Has the most Google reviews (658) of the 3 Quebec City window installers on ProsGrade.
Services Covered
6 services- Window stylesCasement, awning, sliding, guillotine and fixed.
- PVC windowsMultiple air chambers, triple Santroprene™ weatherstripping and multipoint locks.
- DoorsHigh-grade frames, exterior aluminium extrusion and interior PVC.
- Patio doors
- Window and door installation
- Sealed-unit replacement and maintenanceAdjustment, maintenance and joint inspection for all brands.
Reviews
What customers say
Several customers praise the service, and one also highlights competitive pricing, window quality and installation. But experiences vary: one customer reports typically waiting eight months for a technician, a thermos replacement still outstanding after six months and an unanswered email; another describes the service as very poor and says they were very disappointed.
Customer Reviews
Michel Lizotte
excellent service
David
Great customer service, very competitive prices, very good quality windows and installation.
Lianne Stone
Poor service , always have to change protective coverings on the windows and usually have to wait 8 months for a technician.
Caron et Guay you were fast to respond that you didn't know what I was talking about but now I have been waiting six months for your company to change my thermos!!!! You asked me to email you directly and you would look into my case but you never even answered my email.
Daly souissi
Very poor service, very very disappointed, you need a lot of luck to have good technicians otherwise it would be catastrophic... you pay too much for very little care..
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Frequently Asked Questions
How does Caron & Guay handle installation?
Planning starts with a meeting at the store or the customer’s home; after product selection, a measurer takes the dimensions. When production is complete, installers arrange a visit, protect the floors and complete installation, then explain the products; a counsellor follows up by phone.
Does Caron & Guay fit new windows into existing frames?
In most cases, Caron & Guay recommends removing old frames rather than fitting new windows into them. It notes that a frame may need to remain if it supports brick or stone that could sag when removed.