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Richmond, BC
5.00 (42 reviews)
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Ecoline Windows
Ecoline Windows
Ecoline Windows supplies and installs replacement windows and doors in Richmond and surrounding areas. Its vinyl products are manufactured in Ontario, and it also offers strata window installations for multi-unit buildings.
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Business Highlights
- Ecoline lists its replacement windows and doors as ENERGY STAR-rated and NAFS-22-tested.
- Ecoline says its window installers are part of its team, not subcontractors.
- Ecoline says its crews follow CSA guidelines and local building codes.
- Ecoline says WCB covers its workers and each installation project carries liability insurance.
- Ecoline says its crews use drop cloths to protect floors and walkways and remove construction debris.
- Ecoline says its windows come with a direct manufacturer warranty.
Service Area
Richmond and surrounding areas.
Active Business Listing
Ecoline Windows is one of 9 window installers ProsGrade lists in Richmond, British Columbia.
Active
Public local listing
Listing details
11 services listed, including Window replacement and installation, Casement and awning windows and Sliding windows. Open weekdays, closed on weekends. 17 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Ecoline Windows compares with the other 8 window installers on ProsGrade in Richmond, using public Google ratings and review counts.
- One of 9 Richmond window installers on ProsGrade.
Services Covered
11 services- Window replacement and installationVinyl windows
- Casement and awning windows
- Sliding windows
- Bay and bow windowsCombination units that extend beyond the room’s footprint
- Custom-shape windowsCurved or linear, in low- or high-profile designs
- Hung windows
- Tilt-and-turn windowsSwing open like a door or tilt inward
- Fixed picture windowsHigh-profile models have thicker frames
- Patio doorsOne operable and one stationary door; operator can be on either side
- Steel exterior doorsGalvanized steel and composite materials
- Fibreglass exterior doorsFull-length composite stiles and composite top and bottom rails
Reviews
What customers say
Customers praise the product and project guidance; one customer highlighted practical advice and process updates, while another said triple-pane windows made the home quieter and warmer. Service experiences were mixed: one customer described a severely overdue installation after the crew had the wrong picture window, and a long wait on the phone; another noted slow responses and untimely service.
Customer Reviews
Leah fearnside
We met with Ben today from Ecoline windows and love the product. The price was fair and the information was great! Thanks!
ROMAN CHABAN
Vitaliy did amazing job, reliable, responsible and always answers the phone and updated me during the whole process,
He knows all about windows,
provided lots of advice and recommendations, and tips how to maintain windows.
I definitely Recommend him as best project manager in Lower mainland for sure ??????
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Vitaliy is great to deal with, just got installed widows for my sister’s house, looks gorgeous and we can feel difference with triple pane windows, it’s quiet, warmer. Appreciate the whole team of Ecolinewindows.
Charles Mak
The windows are made with good design and materials.
The sales representative and installation services are generally good, although sometimes the response is slow and not time punctually, may be due to their busy, otherwise, they are friendly and knowlegeable and reliable.
Kevin Liu
2023-05-09 updating my previous review on ECOLINE WINDOWS!!!!!
Hi Oscar,
Thank you for reaching out to me AGAIN regarding the appointment for window installation that would have finished this past Saturday had your installation crew been given the correct window for their job...it's just one picture window....plain and simple!!!!
I responded to your text message with a phone call earlier this afternoon right after I had read it, but your automatic answering device gave me an expected wait time of 60 minutes. No, it wasn't a typo....indeed, a 60-minute wait!!!!
The fact of the matter is there is a flaw in the Ecoline system if you had to ask your customers to wait in line for that length of time.
This window installation is long overdue, FAR TOO LONG. If your crew had supplied the correct window even as late as this past Saturday, we would not have had this conversation.
Vlad, your lead installer confirmed to me that he would install the window this Saturday, May 13, 2023, at 10 am after he had returned to the warehouse to locate the correctly sized window. And, I agreed with my response to him on the phone. Then, Ecoline should make it happen by confirming the appointment by email to me.
Instead, Ecoline had to cause this running around, loop upon loop, to re-organize it by a phone call, text messaging and all that jazz that I had to have to wait on the phone line for 60 minutes!!!!!
This coming June 26 will be the SECOND anniversary of this nonsense...A window contract unfulfilled by ECOLINE WINDOWS.
Just think how RIDICULOUS this entire episode is!
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Frequently Asked Questions
How long does Ecoline’s replacement work usually take?
Most window and door replacement projects take about a day, though larger jobs may take longer. Crews replace windows one at a time to keep the home protected during the work.
Does Ecoline offer financing plans?
Yes. It offers deferred-payment and equal monthly instalment plans.