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Wisal Glass (Residential & Commercial Glass)
Richmond, BC
5.00 (42 reviews)
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Wesco Glass Inc.
Wesco Glass Inc.
Wesco Glass provides residential and commercial glass services in Richmond, including window installation, repair and replacement. The company focuses on glass restoration and assesses whether damaged glass can be repaired rather than replaced.
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Business Highlights
- The company says it is licensed and insured.
- The company says its team includes certified glaziers.
Service Area
Vancouver, North Vancouver, West Vancouver, Port Moody, Coquitlam, Port Coquitlam, New Westminster, Richmond, Surrey and Delta.
Active Business Listing
Wesco Glass Inc. is one of 9 window installers ProsGrade lists in Richmond, British Columbia.
Active
Public local listing
Listing details
4 services listed, including Residential Window and Glass Services, Commercial Glass and Glass Restoration. Open weekdays, closed on weekends. 16 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Wesco Glass Inc. compares with the other 8 window installers on ProsGrade in Richmond, using public Google ratings and review counts.
- One of 9 Richmond window installers on ProsGrade.
Services Covered
4 services- Residential Window and Glass ServicesWindow installation, repair and replacement; window and screen repair; patio and sliding doors; skylights, mirrors and glass railings.
- Commercial GlassStorefront systems, curtain walls, office partitions, skylights, door closures, sealed units and shelving.
- Glass RestorationThe team assesses damage and advises when glass repair may be preferable to full replacement.
- Custom Shower EnclosuresFrameless, neo-angle, steam and bypass designs, plus custom mirror walls.
Reviews
What customers say
Customers praise the service, and one account describes technicians arriving as scheduled to measure and install in a timely manner. One customer reports that a glass order arrived later than quoted, they had to call for updates, and two appointments were rescheduled on the day; they also say a technician shouted on the phone and left after a 15-minute wait despite a request for 20–30 minutes of notice. Another customer says a three-hour visit window passed with no arrival or update, followed by a call to reschedule two hours later.
Customer Reviews
Admin Alblaster
Highly recommend, Great Customer Service! Thank you, Wesco Glass Inc.
Nadine Darts
Scott arrived as scheduled, Smoke and Dimitri measured and installed in a timely manner. All in all a very positive experience!
Caroline MacCallum
A++ customer service. From the courtesy and promptness on my initial call with Evan, to follow up with Ashley the following day. Scott got back to me a couple of hours later and was able to coordinate a pick up on the same day in the end. This was the best customer service I have had for a long long time. Highly recommend Wesco Glass.
Murphy
Ensure to check out the real business reviews on BBB.
Ordered a piece of glass that took longer than the quoted days of arrival, and I had to be the one who kept calling in to get a new update. Once the glass did arrive, they rescheduled with me twice, both times on the day of the appointment.
Then when the technician finally did come, he gives me completely unacceptable attitude by saying that I was not there at the location. I had always told them to call me 20-30 minutes ahead of time since I'm away at work, yet he gave me 15 minutes before he decided to shout at me on the phone. I have phone records with timestamps for proof, by the way. I told him I'd be there in another 10 minutes (so a total of 25 minutes) but when I arrived, he actually had already left. If they reply, I'm sure they'll add in a comment about how he did indeed call me about 1.5 hours beforehand to let me know that he'd be there in "1 to 1.5 hours", but it doesn't change the fact he still only waited 15 minutes when he arrived (since I told them I need 20-30 minutes) before the rude phone call and then straight up leaving. What a moron.
The most ironic of all is that this technician is the owner of the company (Scott). Really just shows you how narrow-minded and how poorly run this company is when the owner of the company treats a customer this way.
A C
Don't use them if you want professional, reliable service. They gave us a window of 3 hrs to be at our rental property to wait for them. Never showed up, never called to update us on running late. They finally called us 2 hours after waiting for the original 3 hours and asked us if we would like to reschedule. Funny!?! And they were the most expensive but they were the only ones that "could" come that day.
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Frequently Asked Questions
Is emergency glass repair available outside regular hours?
Emergency glass repair is available 24 hours a day.
Can Wesco repair glass in high-rise buildings?
It can provide high-rise glass repairs when structural issues or weather do not prevent safe, effective work at those heights.
Can commercial glass work be booked for evenings or weekends?
Yes. Commercial jobs can be booked for an evening or weekend when a weekday time is inconvenient.
Does Wesco provide regular maintenance after glass work?
It does not offer routine maintenance or inspections after installation, repair or replacement, but can quote a specific request.