John Knudson
All Craft did an excellent job on installing 3 new windows in our LL. Quality windows and very good craftsmanship. The 3 windows took a day and a few hours the following morning. The reason it’s 3 stars instead of 5 is because the installation crew accidentally put a nail through a piece of the finish coil on one window. The crew member pointed it out to me and said he would fix it the following morning. He did not, he just filled it with clear silicone. I messaged Mike, our sales rep and asked if that was going to get fixed and he agreed it should. He said he would send it off the his service department. Approximately 6-7 weeks later a gentleman with an All Craft coat rang our doorbell at 9:00 am on a Thursday, we both work so no one was home. No one from All Craft notified me that someone was coming to look at or possibly fix the issue. I messaged Mike again and he said he would send it to his service department again. That was July 2025. $9000 for 3 windows and this could have been an easy fix. I have other exterior projects planned. All Craft Exteriors won’t get my business.
UPDATE - All craft did come fix the issue within a week of the original review. They were genuinely concerned how this slipped through their processes. It is appreciated.