Preferred Glass & Windows

Courtney is absolutely amazing! She truly went above and beyond to help me during a very stressful time. I was on a tight deadline and didn’t know what to do about an outdated, broken window lock. After looking into several options, I went to Preferred Glass and Windows to ask about their repair services. What started as a simple Q&A about repair costs quickly turned into something much more. As Courtney gathered details about my window, she realized that it was actually covered under a lifetime warranty. Without hesitation, she immediately filed a claim and submitted a service request for me. She could have easily left that information out and charged me for a repair, or simply handed me a customer service number and told me to handle it myself. But she didn’t. She took ownership of the situation as if it were her own problem and resolved it on the spot. Who does that these days? Her integrity, honesty, and genuine care for customers truly stood out. Because of Courtney, I had an exceptional experience.

Service was awesome through the whole experience, from the estimate, the measuring, and the installation. Service men were very friendly and professional. Courtney in the office was very helpful with excellent communication during the entire process. She even called after the job was done to make sure I was happy. Definitely recommend Preferred Glass & Windows!!

Amazing! Professional—from start to finish. Employees are very knowledgeable about their products as we purchased a sliding patio door & nook window. They were on time for install day as well as cleaned up afterwards. Would definitely order from here again & refer them to anyone looking for glass/windows! Thank you PGW.