Vaillancourt Portes et Fenêtres

We had a lot of problems with our door (and a few scratches on the windows, but that was compensated). Once, the installers came to fix something and left, and the door wouldn't close. They came back a few hours later to fix it. During that same repair, they broke the flashing above our door, which they neither paid for nor repaired; we had to replace it ourselves. They also broke another part. It took over a month (or more) for them to come and replace that part. In total, they came at least four times for problems with our door. The after-sales service is slow and unsatisfactory. In total, we received $500 in compensation, but our door is far from perfect, and this was an exception due to the numerous problems and mistakes they made. I only managed to get this amount after many exchanges and many months. In response to their comment: They offered to replace the door frame, but several months (or more) later. We would have had to go back to the previous stage. The exterior cladding was already installed, the drywall was in place, and the joint taping was finished. It wasn't a realistic option, and it would have been expensive and time-consuming to redo all those steps for an option offered months later that was completely unrealistic. We requested the repair (frame replacement) from the very beginning. They told us it would be replaced, but in the end, they just put a visible "capping" over it.