Renewal by Andersen Window Replacement

We just had our windows replaced by the Dream Team of Josh A, Colton S and teammates. Fantastic job boys! It was a pleasure to watch you work and see you enjoying your job! Very professional from sales, purchase and installation. We would highly recommend Renewal by Anderson!

Logan’s crew did a great job. The windows look wonderful and they got all of them done in one day! They were respectful of our property taking care to cover all affected areas while installing the windows. They were very nice and explained all parts of the process. It was a pleasure to have them around. They cleaned up afterwards and all that remained were the beautiful, clean and easy to operate windows throughout our house.

I want to warn anyone considering Renewal by Andersen in Arizona, which is actually Southwest Windows & Doors LLC, owned by Esler Company. My experience has been misleading, frustrating, and costly, spanning 1.5 years with no resolution.

Timeline of Events:

April–May 2024 – Purchase:
• I signed a contract for ten windows, installed May 1, 2024.
• Sales rep Mr. Adrian Iafrate repeatedly assured me that noise reduction and quality were top priorities.
• Mr. Adrian Iafrate sent a presentation video showing near-silent sound transmission.
• Renewal’s website promised STC 34 sound reduction, dual-pane glass, and argon gas.

May 1, 2024 – Installation:
• Installed by multiple crews from Southwest Windows & Doors LLC (dba Renewal by Andersen).
• Two gliding windows (~$4,500 each) had broken locks; one shed parts within a week.
• One double-hung window partially detached within two weeks.
• Misaligned panels, inconsistent caulking, and stucco damage.

May–June 2024 – Complaints:
• I contacted Mr. Adrian Iafrate (sales) ? suggested a “bad batch.”
• Mr. Tyler Pershall (manager) ? suggested wrong glass.
• No corrective action was taken.

Independent Inspection:
• Confirmed windows are SmartSun Low-E glass with no sound rating, contradicting all advertising and assurances.

Attempts to Escalate:
• Mr. Mike Morgan (manager) promised repairs ? never scheduled.
• Matt Esler, CEO of Esler Company ? no response.
• Emails to another Esler Company reps Mr. Miller and Mr. Erickson ignored.

Ongoing Issues (1.5 Years Later):
• Windows do not reduce noise, and installation remains poor.

Key Points:
1. Deceptive advertising – STC 34 claims are false.
2. Misrepresentation – Customers think they are hiring Renewal by Andersen; it’s actually Southwest Windows & Doors LLC under Esler.
3. Unresponsive management – Iafrate, Pershall, Morgan, Esler, Miller, Erickson.
4. Financial loss – Paid $35,604 for defective windows.

Warning: Avoid Renewal by Andersen in Arizona. You are actually hiring Southwest Windows & Doors LLC, ( Esler Company) which misrepresents, overpromises, and refuses accountability. This has been an extremely frustrating and costly experience. Renewal by Andersen is Southwest Windows & Doors LLC - doing business as Renewal by Andersen (specifically in Arizona) and is owned by Esler Companies, which is led by Matthew Peter Esler.

Had to replace my original house windows, they were single pane and deteriorating being blasted in the sun all these years so it would get cold at night. Just had these new windows installed by RA just a couple of days ago and you can feel a tremendous difference. The heater does not kick off as often. Operating the windows are easy and they will explain to you the ways that they can function.
The crew came in on a rainy day so they had a short window (pun there) to beat the weather before it were to shower again. They installed 12 windows in 4 hours with clean up and removal. Just observing these gentlemen they had great attitudes, worked well each other, very efficient, attention to detail, great with our dogs (tried to keep them away but they were so curious).
Overall, we are impressed by the quality of windows and people of RA! Our kids love them as well as our dogs love looking out the window.

Wow! What a pleasant experience and a great change to our house. Josh A. and Austin led a fantastic team of friendly professional installers. They were conscientious about cleaning up and making everything look perfect before finishing 15 windows, in just one day! Our salesman, Dan, even stopped by to inspect and to be impressed. (2 pix before for reference.) Thanks!