Ana Delia_Alejandro Mendoza_Castaneda
I see many customers have had great experiences. Unfortunately, ours was the opposite — and it involves both the Arizona Window & Door Store and Anlin (the manufacturer).
A few months ago we replaced two sliding doors separating our living room and bedroom from our sunroom. Drew came out, explained the process, and walked us through options. Up to that point, everything seemed fine.
The problems started after installation, when we noticed several items that should have been addressed immediately:
• One bedroom screen doesn’t close properly
• Both screens have poor finishing at the seams — you can literally see light coming through
• Multiple screws were left visible on the door frame with no caps/covering (our older Anlin sliders have clean screw caps, so this isn’t “normal” workmanship)
These aren’t “nitpicks.” They’re basic fit-and-finish issues on brand-new doors, and they affect function and appearance.
Before we even purchased, Drew repeatedly emphasized wanting a 5-star review, which is an odd approach when the work hasn’t been done yet. I told him plainly: earn it — fix anything that isn’t right after the installation if there are issues and I’ll gladly give you the review you want. After installation, we noticed issues that needed to be corrected. I called twice before someone (somebody from Phoenix) finally came out, confirmed the items, and said they would be addressed. After that, the communication stopped completely: no call back, no scheduled visit, no repairs. Being pressured for a 5-star review and then ignored when follow-through was required is not acceptable.I then tried going directly through Anlin. I was told I should be covered under warranty — but after five calls, I still can’t get a clear answer or a path to getting anything fixed. On top of that, I’ve also tried contacting Anlin about previously installed Anlin windows in our home (warranty transferred into my name). Their warranty department essentially stopped responding.
Now I see why it doesn't pay at all to have a company who doesn't make the sliding doors you ordered install and service your doors they didn't make. Instead of dealing with one company you are dealing with two companies and getting absolutely nowhere.
One more issue that adds to the frustration: our older Anlin sliding doors have the foot-operated lock near the bottom — practical and easy. The new doors have the lock near the top, which I can’t reach (I’m 5'6" and these doors are about 8 feet tall). The representative told me “that’s how they come now,” but it honestly makes me question whether something was installed incorrectly. I’ve included photos showing what I mean.
Bottom line: the product quality and, more importantly, the after-sale service have been deeply disappointing. The worst part is being bounced between two companies — one that sells/installs and one that manufactures — while neither actually resolves obvious problems.
In the end, this has been a classic “two companies, zero accountability” situation. I deeply regret the purchase and do not recommend. Take your business elsewhere.
Anyways......now you can see why this is a 1-star review.