Trident Electric Service, Inc.

Kris and Brandon came out today to give me a quote. Their price was right and they had the time to do the work while they were here, so the work is already done in the time I thought it would take just to get a quote. They were super cool and knowledgeable. I've finally found my go to electricians.

Do not trust this company. I called and they use a generic answering service that isn’t affiliated with the company at all. I then received a call back a week later from a rep asking what I wanted (after leaving detailed notes from their answering service) I asked for a consult/quote for running low voltage Ethernet and Coax throughout my new home. They said they’d love to give me a free estimate and proceeded to send out a tech that had zero clue about low voltage. He took videos and told me he would get back to me with people that knew what they were doing. That was two weeks ago, no quote or follow up. Waste of my time.

Chris from Trident Electric came out in the morning to give me an estimate to install an electrical outlet in a closet. He was prompt, and proceeded to inspect the closet area, as well as my attic to see where to pull the wires down from. The bid seemed fair considering the couple hours of work it would entail. He returned in the afternoon with a helper, and between the two of them, they installed my new outlet exactly as they said they would. Crawling around in my attic must have been hot. ?? They were efficient, friendly and obvilusly skilled in their trade. I am exceedingly pleased with their work. If I have any electrical needs or issues in the future, I am definitely calling Trident Electric.

Trident electric installed a new electric panel on our condo. Two days after moving in the breaker kept tripping. We called trident to report the problem and they did not respond to our messages. This was a hardship as we had no electricity on one side of the condo. We had to reach out to another electrical company to repair the breaker at our cost. Finally after numerous attempts trying to contact Trident for reimbursement they told us we were beyond the 30 day window of warranty by 5 days. (The condo was vacant a month after installation of the breaker). The owner, Rob, became very rude and insisted it was not his responsibility to pay for the faulty fuse. It cost us $150 out of pocket to correct the problem mostly because of the time involved to understand the circuitry of their installation. I would not recommend this company.

Rob and his entire team at Trident are total pros and I am so grateful for their help across multiple projects. I hired them to help with a historical hotel that had multiple issues (panel work, outlets, historical lighting, fixtures, generator, etc. - there was not limit to what Trident could do for us!) and they got us up and running at a price that worked well for our budget. Their level of service is incredibly high, they are clear to communicate any extra costs/change orders and their invoices come in promptly with details being clearly outlined. Rob's team will drop whatever they can to squeeze us in when we are in a total pinch as they recognize we have guests staying in our hotel and we want our guests and staff to be comfortable and safe. Having owned a construction company for many years in the Bay Area, I would say that Rob is one of the best electricians I have worked with and I would highly recommend Trident for your residential and commercial projects!