New York Carpets & Flooring

I had a great experience here. Tom was patient, helpful and never tried to upsell me. He listened to my needs and gave me at least a dozen samples so I could decide. Finally, I found the one! Our upstairs looks great thanks to Tom and NY Carpets.

2nd time back. Ask for Tom Nicholas. He was informative and easy to work with, even on price. I recommend David Arenas as your installer. Great attitude and the quality of work was exceptional! He went above and beyond fixing some squeaky floors.

This store is the best! I have been purchasing from Aly for 10+ years. Never been disappointed with any of their products, or staff. Huge selection of quality flooring, they truly have something for everybody. My most recent project was at my river house… I sent photos to Aly, and she helped me pick out the perfect flooring. The installer Polo and his crew were also great. They removed the old tile and carpet, installed new flooring, and left my house clean and tidy!

Straight forward the owners of this place are mess and incompetent. They don't even know what they are selling . Answer for the response from owner : If you knew what you are selling the colors would match. Don't lie to people that I couldn't wait . You have no logical mind and no common sense so do not lie to people . You sell wrong material it is your responsibility to refund and your responsibility to pick up the material if you had a little common sense , Which you don't. You and your daughter need be ashamed. I bought redwood flooring as shown in pictures from this store , Alison Russell (daughter of the owner was the lady who sold it to me ) informing me that they have matching stair nose that I oreder that as well I asked for padding underneath the flooring and paint for redwood ,padding and stair noses in cash . She said they will be ready by Thursday. My contractor went there and only the redwood flooring was ready for pickup , no stair nose and no padding . The day after I had to go and pick up the stair nose and still no padding underneath . One of pictures shows the stairs nose and redwood color difference while I was told they have matching stair nose for the flooring I chose. This lady is incompetent as she doesn't even know what is she selling. I was mad as my contractor that I pay daily was there ready to work on stairs and there is no material. So I lost a week already because of their incompetence. She was supposed to inform me Monday morning if they could find matching stairs nose , I waited until 2pm and no call . I called the store and her dad ( the owner picked up) an done of his statement was , there is no logic here , it is what it is . And I said can you come pick up the material , he said no bring my material to get your money . In this proccess I lost almost 200 dollars for the transportation, at least a work day , another almost 1000 dollars for the contractor time and 1 week delay of home remodeling as well as hearing the nonsense and ton of stress and anxiety and this guys didn't dare to say they are sorry that they didn't know what they are selling and only blamed manufacturer . Please keep yourself away of this place, hassle and stress they will cause you .