Lumber Liquidators

Terry and Xavier rock at this location!! They went up and beyond for me and helped my contractor get the wood needed for my dining area. Everywhere else, it was discontinued, so Lumber Liquidators in Annapolis was my last hope!! Recommend without reservations!!

After ripping out my carpet, I searched everywhere for the right flooring—Home Depot had nothing that worked, and at Floors & More, no one offered help and they wanted to charge me for shipping. Then I walked into LL Flooring and everything changed. Xavier greeted me at the door and went above and beyond. He showed me samples, helped me color-match beyond my original pick, and walked me through every step of the order process—double-checking everything. They even set up free shipping for part of my order. I left a purchase behind in-store and when I came back, it was still there waiting. They even called when the rest of my order arrived. Matthew helped me with pickup, found everything quickly, carried it to my car, and was incredibly polite. After 20 years in customer service, I’m blown away. This is the kind of experience we’re all craving these days. Happy to have spent my money here—and the only thing that would keep me from coming back is if they don’t give those guys a raise.

We visited at the Annapolis store and met Associates Matt and Terry. They patiently listened to a description of what we were looking for and showed us many products that would work for us. They worked together and got us exactly what we wanted. We came away very happy customers! We will definitely shop this store again. Bill and Debbie Adler

Xavier was extremely helpful trying to find a specialty shoe molding I needed a specific gray. He searched through several boxes to locate the shoe molding. Once he helped me to locate and a shoe molding. Then he was very helpful and explained the ordering process because there was not enough shoe molding in stock. Arrange for the shoe molding to be delivered to my home. When I walked in the store, Xavier welcomed me to the store by asking how may he help me. I explain what I was looking for he showed me the options of flooring to give him a reference to find the color of my shoe molding. Being a manager, myself its employees like Xavier that represent businesses well to keep the doors open because customers are happy and respected by sales reps like Xavier! Xavier keep up the great work!!!