Business ProfileVerifiedFlooring Contractors in Baton Rouge, Louisiana
New Orleans Flooring
New Orleans Flooring has showrooms in Prairieville and Metairie and serves Baton Rouge and nearby areas. It sells and installs flooring and tile for residential, commercial and multi-family properties, and has served local families and businesses for more than seven years. Its projects also include education, healthcare and restoration work.
Featured Flooring Contractors in Your Area
Compare a few featured businesses in this area.
Business Highlights
- The company describes itself as locally owned and community-focused.
- It describes its professionals as licensed, insured and HBA-certified.
- It reports more than one million square feet of flooring inventory in stock.
- It lists membership in the Home Builders Association of Greater New Orleans.
- It says interest-free financing is available with approved credit.
Service Area
Prairieville, Baton Rouge, Gonzales, Denham Springs, Walker, Sorrento, Geismar and Hammond; New Orleans, Gretna, Marrero, Covington, Mandeville, Slidell, LaPlace, Harahan, Kenner and Metairie.
Public local listing. New Orleans Flooring is one of 13 flooring contractors ProsGrade lists in Baton Rouge, Louisiana.
Listing details
11 services listed, including Carpet installation, Hardwood installation and Laminate installation. Open Monday to Saturday. 33 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How New Orleans Flooring compares with the other 12 flooring contractors on ProsGrade in Baton Rouge, using public Google ratings and review counts.
- One of 13 Baton Rouge flooring contractors on ProsGrade.
Services Covered
11 services- Carpet installationNylon, polyester, olefin, Triexta and natural wool.
- Hardwood installationSolid and engineered; oak, hickory and maple.
- Laminate installation
- Luxury vinyl flooring installationLVP and LVT; click-lock and glue-down options.
- Vinyl flooring installation
- Tile installationCeramic, porcelain, glass, metal and natural stone.
- Natural stone flooring installationMarble, travertine, slate, granite and limestone.
- Commercial flooring installationOffices, retail stores, restaurants and schools.
- Shop-at-home consultationsSamples and expert design advice.
- Baseboard and trim workFinishing services.
- Job supervision and coordinationFrom start to finish.
Reviews
What customers say
Customers praise helpful, knowledgeable staff and good installation work, while two customers describe the process from selection through installation as smooth or easy. One customer reported poor communication, a nearly five-hour delay, a strong marijuana smell during installation that recurred on a return visit to address issues, and visible damage to newly installed floors before furniture was moved back. The customer said a discount was offered but still described the experience as frustrating and poorly handled.
Customer Reviews
Chase Carpenter
I am extremely disappointed with my experience with this company. My biggest complaints are:
From the start, communication was very poor. I was given a clear start time for the project, but they did not show up until almost 5 hours later than originally expected.
During the end of the installation, there was a strong smell of marijuana. This was both unprofessional and embarrassing. Yet after expressing this to Terrell, it happened a second time when they came back to fix issues.
Even more concerning, the newly installed floors were visibly damaged before any furniture had been moved back into the room. But since the installers left before I could clean and inspect the floors, I received a text message from Terrell claiming the damage was caused by furniture being moved - even though I still did not move the furniture back yet and the biggest chips in the floor were nowhere near where furniture was supposed to go or where the furniture would have to pass to be put back.
I was told I would receive a discount due to the overall experience. The final resolution was $50 off, which does not reflect the inconvenience, missed work hours, or condition of the finished product.
Overall, this experience was frustrating, unprofessional, and poorly handled from start to finish. I would not recommend this company based on my experience.
Cathy Powell
Excellent! Lisa was so helpful and very knowledgeable and friendly. The installer was very friendly and did a great job. Have already recommend New Orleans Flooring to friends. Thank you!
Kynlee Cunningham
We couldn’t be happier with our new floors! The quality and craftsmanship are absolutely stunning. The entire process was smooth from start to finish, and Terrell was great…knowledgeable, accommodating, and truly went above and beyond to make sure we were satisfied.
Write a Review
Share your experience with this business. Reviews are moderated before they appear publicly.
Frequently Asked Questions
How long does New Orleans Flooring's installation usually take?
Most installations take one to three days; timing depends on project size, subfloor preparation and flooring type.
Can New Orleans Flooring install laminate over an existing floor?
Often. Laminate can float over most dry, level subfloors.
What happens during a New Orleans Flooring in-home consultation?
The team measures the space, reviews flooring options and helps assess what fits the style, lighting and budget.
Can New Orleans Flooring move furniture or remove old flooring?
Furniture-moving service is available, and the team can remove and dispose of old flooring as part of the project.