Business ProfileFlooring Contractors in Buffalo, New York
Carpet Factory Outlet
Carpet Factory Outlet
Carpet Factory Outlet is a family-owned flooring and carpet store serving Buffalo and Western New York. It offers residential and commercial flooring products.
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Service Area
Buffalo, Getzville, Amherst, Cheektowaga, Tonawanda, Lancaster and surrounding areas.
Active Business Listing
Carpet Factory Outlet is one of 12 flooring contractors ProsGrade lists in Buffalo, New York.
Active
Public local listing
Listing details
12 services listed, including Carpet installation, Hardwood flooring installation and Laminate flooring installation. Open 7 days a week. 82 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Carpet Factory Outlet compares with the other 11 flooring contractors on ProsGrade in Buffalo, using public Google ratings and review counts.
- Ranks in the top half of the 12 Buffalo flooring contractors on ProsGrade by Google rating and review volume.
- Has more Google reviews (82) than 7 of the 11 other Buffalo flooring contractors on ProsGrade.
Services Covered
12 services- Carpet installationIncludes bedroom, basement and stair installation, carpet replacement, and carpet padding replacement.
- Hardwood flooring installationSolid and engineered hardwood.
- Laminate flooring installation
- Luxury vinyl flooring installation
- Sheet vinyl installation
- Commercial installations
- Carpet binding
- Area rug binding
- Design consultation
- Mobile showroom
- Job supervision & coordinationFurniture removal and carpet disposal are also listed services.
- Free in-home estimates
Reviews
What customers say
Several customers praise the installation work and finished floors; one describes a bedroom carpet installation as professional and on time. Another customer says help comparing flooring options made the decision easier. A serious complaint describes frustrating scheduling, installers who did not know the job included carpet and hard flooring, incorrect transitions that took two months of calls to replace with damaged replacement pieces, closet shoe molding left unfixed, staples and screws or nails left in the home, and no resolution after repeated contact.
Customer Reviews
Ashley L
Excellent customer service by JP and wonderful install job when I needed new carpeting in a bedroom with a quick turnaround. Very professional and on time. Highly recommend.
Rachel Kubiak
I would discourage anyone from going here.
Scheduling after the sales process was frustrating, and when our flooring was finally installed the installers had no idea they were doing carpet and hard flooring. They said this was due to how the job order was written up.
The incorrect transitions were used upon installation - getting the correct ones here took two months of phone calls. The correct transitions that were installed and left here are very clearly garbage from a different job. The pieces have rips and nail holes, and a piece left for use at our bathroom had two nails sticking out of it and glue remnants.
The closets were ignored when putting in shoe molding - this has not been fixed.
The most frustrating part is the exposed staples at the entrance to two bedrooms, and the screws/nails left around our home by the installers on both of their visits.
I have been in contact with this store since September regarding my issues and still have not received a resolution.
Julia Cromer
Carpet factor outlet deserves the highest praise. I recently had my kitchen floor installation and when I say I am truly impressed by the quality and service I received. Everything was as said, the timing from start to finish . My floor and stairs looks truly amazing. My installer WOW!!! Very ,very professional. I would recommend to anyone. I'm a very satisfied customer.
Karen Ritter
If you want to have a good experience, go to Carpet Factory Outlet and see Brent at the Sheridan store! Over the past few years, I’ve had my whole upstairs recarpeted and new flooring put in the downstairs of my house. Brent helped explain the differences in the carpets and floors which allowed me to make the best decision for myself. Everyone in the store to the installers couldn’t have been more friendly! Go see Brent today and you won’t be disappointed!
Janice Galloway
We had the carpeting replaced throughout our house last week by Sean and Joel. They were quick, courteous, and professional. They did an amazing job! The carpeting looks great! I highly recommend them. Here are a few photos. There was several other rooms included.
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Frequently Asked Questions
What can customers expect during an in-home estimate?
The team can discuss goals, budget, product recommendations, installation timelines, room measurements, and flooring selection.
Can flooring samples be brought to a home?
Yes. The shop-at-home service includes an initial phone consultation and appointment confirmation, then samples are brought to the customer's front door.
Is financing available?
Financing is available for qualified buyers.