Lacey's Inc

After 15 years as a customer, I am done. I dropped off a rug for cleaning on 11/5 and didn’t get it back until 12/23, nearly seven weeks later. I was told it would be ready for pick up in 2 weeks. I called repeatedly in that time asking when it would be ready and was told it was “in the drying room” and I should call back to see when it would be ready. Each time I called back, I was told it was being cleaned again or in the drying room. Upon pick up I was told it was cleaned five separate times, which caused irreversible damage. It was not dirty enough to be cleaned twice, never mind 5 separate times. The rug was returned with unraveling edges, failed binding, and curling corners. It was in good condition when dropped off. It is now ruined. Completely unusable. This is not normal wear; it is the result of improper cleaning practices. I called to speak to the owner to see what could be done about destroying my rug. The new owner told me rudely, he "cleaned my rug" and “Planned to do NOTHING about it” and to come pick it up. The business is under new ownership and whatever standards existed before are clearly gone. If you were a long-term customer like I was, be warned: the quality and care are no longer there. I regret trusting them with something simple and I can't imagine using them for a large carpet install, or anything else ...as evident by the many other poor reviews here. Save yourself time, money and a headache and go anywhere else.

I have used Lacey’s multiple times over a few decades. I was always pleased with them. I more recently recarpeted much of my downstairs with an expensive wall-to-wall carpet. The carpet is bulging and pulling away from the floor, causing a potential tripping hazard as well as looking unsightly. A year ago I had a representative visit the house to address this problem. The carpet had been this way for several months. I was a few days out of a spinal surgery operation and was trying to make sure I didn’t fall. The rep immediately blamed me as I’d needed to use a walker for several days during recuperation. I explained that the carpet had been like that for a few months. It was still deemed my fault. In the fall of 2024, I was told that I would be given a quote to fix the carpet, at my expense. Nonetheless, it needed to be done. I’ve called multiple times requesting follow up. I’ve been repeatedly told that someone would get back to me. It’s a year later, and I’ve still heard no word from them. I’ve had lots of other carpeting and never experienced such a problem. This is not quality service at all. I understand shortages of workers. This goes beyond that. I will never use Lacey’s again in spite of the great service I’ve had prior to this.

We had a great experience when Lacy’s recently replaced our upstairs carpet. There were many affordable carpet options to choose from in their store. The salesman (Mike) and Glen (who came to measure for the new carpet) were knowledgeable, helpful, and friendly. The installers arrived on time and worked hard all day. They did a fantastic job! I admit I am picky and often notice little problems, but there were none. The seams and edges look amazing. We had a runner installed on our stairs (my husband did the prep work) and the carpet is perfectly installed and even on all the steps. The installers cleaned up everything and vacuumed at the end of the day. We couldn’t be happier with this entire process and highly recommend Lacy’s for flooring!

I brought in my 8x5 Morocco rug and a day later it looked brand new after my muddy dog dried himself on it for a whole winter. It was under $70 vs other companies that quoted us nearly $200. The staff were very friendly and I will bring all of my rug needs here in the future.

I am shocked at the negative reviews below on this feed, because their must be another side to the story that isn’t being shared. I just used Lacy’s for the third time and couldn’t be happier! The entire experience was great, all three times. As soon as you go into the showroom they are super friendly and focused on your needs. There is so much more to flooring then just how it looks, as they educate me each time to make the best decision to ensure I get my money’s worth and that the flooring will last. When it comes time to install, their team is made up of professional installers that work hard as if it were their own home. I’ve had carpet, vinyl planking and vinyl tile installed from them. They are a wonderful local business!!!