Showroom-based flooring retailer offering guidance, quotes, and coordinated installation for residential and light commercial projects.
Local showroom guidance, coordinated install teams, and a range of flooring types in one place. Customers mention helpful staff during product selection and attention to detail from installers.
Based in Columbia and serving nearby neighborhoods across Maury County and adjacent areas.
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Product selection in-store, in-home measurements, material ordering, and installation for carpet, laminate, vinyl, and hardwood. Assistance with budget, style choices, and scheduling from initial quote to final walkthrough.
Reviews often highlight helpful showroom staff, clear guidance on product selection, and neat installation work. Several customers mention fair pricing and quick scheduling. A few reviews note issues with expectation setting and concerns about product quality versus what was ordered, along with isolated complaints about installer conduct. Overall ratings trend positive with occasional mixed feedback.
I LOVE my new carpet! Heather was easy to work with and very knowledgeable and helpful when making our selection. This company did everything they said they would do and more. The product and service is great for the money!!
Worst company. Sold me the mostExpensive carpet they could and then did someSort of switch and bare as 4 years later - and we hardly use - stains do not come out like promised - they gave me a cheaper carpet for a super expensive. Also very rude installation company that kept smoking even though I told them not to.
I was very pleased with the price, flooring options, and speed of both getting product and getting my install scheduled. Jake, the person who headed up the install team was great to work with. He was very particular and made sure no detail got missed. He also was great at giving me choices and then supporting my decisions about the style of the install.Expectation setting could use some work. I was told my floors would be a 2 day install - it was 3 FULL days. The installers didn't show up until 11 AM every day and then had to work until 6/7 PM every night which caused heavy disruption to my life, especially at night. I was expecting them to arrive earlier in the day and be able to wrap up no later than 5/6. Additionally, the last day took until well past 8 PM.I was instructed that I only had to move the "breakables" in my home, not furniture. I ended up moving everything but a few large pieces of furniture. The installers complained about this and indicated I should have received an extra charge for them having to move items (couch, bed, tv console).Somehow my quote also didn't include the pulling of all three toilets in the house, which should have been included. I didn't incur an extra charge, as this mistake wasn't on me, but it seemed to frustrate the installers.Overall, I would use Hanson's again but I hope they'll do a better job of expectation setting so customers can plan ahead a bit better.
Rich was helpful and informative. Helped us stay on budget. The installers were very good. We had carpet and laminate put down. The floors look great! We would use them again.
Fantastic people, great prices and very quick install! Saved me about $800 from my Lowes and home depot quotes. Highly recommend!
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