Flooring Warehouse

We had a great experience purchasing hardwood floors. Michael was patient when we came back a few times before making a decision on the tone of floors. He didn't try to upsell us which I really appreciated. We ended up going with a Mirage select and better natural red oak and after purchase he was ready to answer questions I had about a few of the floor boards we had gotten. Would recommend!

We had last dealt with Flooring Warehouse many times over 10 years ago. Meanwhile, we did not undertake any major home renovation since. Recently we decided to renovate our bathrooms and bedrooms. We went to many flooring and tile places. However, we found most of them either not knowledgeable or too sales focused. We finally went to Flooring Warehouse in Hamilton and that was really a good decision! The choices and prices are good. The best part was dealing with John with whom we had dealt before. He guided us with correct choices and we are very pleased with our new renovated bathroom tiles and the workmanship. My wife and I have nothing but praise for the excellent service John provided. The completed jobs get instant positive response from our guests! We have no problem in recommending Flooring Warehouse and John to our friends. Truly a good place for your flooring and tile requirements!

Very helpful and knowledgeable sales staff. During lockdown Mike went out of his way to make sure we got a flooring style we liked and provided many samples at curbside and for us to take home to make a final decision. We also had a few damaged boards which were replaced without any hassle.

I found tile that is perfect on a television show. I called the Flooring Warehouse and asked if I could send them a picture to see if they carry it. Before I could even get their email address the man I spoke with basically told me it wasn't going to happen. Couple of things here... First, even if you don't think you can do it you should humor your customer and look at the picture because you don't know! Second, maybe you carry something similar that you could suggest in place of what your customer looking for. Are you salespeople or order takers? Third, people talk and post reviews on Google. A few minutes of polite conversation and a 10 second look at an email could have gotten you a positive review. A little more respect in the middle of a lockdown when I am trying to spend money at a local business rather than ordering online would have been appreciated.