Variety Floor Covering Inc

The flooring ( Tarkett vinyl plank) from Variety was to be installed on a certain date but the acclimation for the vinyl plank was not done. In fact the person in charge from Variety stated that they never do this. The requirement for the warranty to be valid from Tarkett was to acclimate the flooring in our home for a minimum of 24 hours. I brought this to the attention of the person in charge from Variety. They would also not tell us if the correct adhesive required by Tarkett would be used. I offered to expedite the install process by supplying them with the link to purchase the necessary adhesive. I also told them I would pay for extra costs for the shipping for the adhesive so as to not delay the install. They were aware that other companies were involved in the remodel of our rooms. They knew that a Murphy bed wall/ cabinets needed to be installed after they completed the flooring and that the install was scheduled. The owner refused to complete the contracted work.
We had also purchased and had installed porcelain tile from Variety. This was a bathtub to shower conversion. The reason for the bathroom remodel and Murphy bed wall cabinet installation were because my 88 year young Mother would be staying with us. Variety walked off the job. This left us with the floor in the bedroom ( luckily we had not removed the carpet) bathroom unfinished and the Murphy bed wall/ cabinets could not be installed. Variety/ owner simply did not care. Had we proceeded with the vinyl plank install and Variety did not follow the specific instructions and materials to be used the warranty would have been voided. The owner was gracious enough to offer us a $19 discount if I still wanted the flooring. I never write reviews but I feel we have been so unfairly treated that I needed to. Very sad.

Buyer beware, we recently purchased a home in the Bluffton area that had LVP flooring installed by Variety Floors within the past 6 months, we notice that when walking on the floor you can heard the crinkling of the plastic moisture vapor barrier that is installed under the LVP flooring. We had both the sales manager and installer out to look at the situation both recognizing the issue. Upon following up we were informed that if a lightweight product like the one installed this noise may be the result Since we are not the original buyers of the product and the fact they state if a heavy product was installed this would not be a problem we are left with the floors as is. This is a warning to anyone purchasing LVP from Variety Flooring to ask about this possible situation on your newly installed floors.

They put LVP over my wood floors even though I asked 3 times if they could do it and they said they'd never had a problem. The floor started bubbling in a few spots within 6 months. They came out and looked at it and there was rotted and what looked like mildew or mold on the wood underneath. Long story short, the wood under the whole house other than kitchen and bathrooms (they were tiled) had to be removed and replaced. The original work they did cost me $13,000+. They coughed up $8,000 from their insurance company and still wanted $2500 for the portion that they sent out a contractor for partial removal which we refused to pay. The total cost of removal and replacement was $32,000+. What really upset me was I spoke with a neighbor who had them replace her floors 5 years earlier and I asked if they removed the old floor and she said, "Oh yes, that was required to lay the new floor." So they had already done work in our neighborhood and knew the original floor needed to be removed before they started. It was 10 weeks of living from room to room to have it redone. You can imagine I have little trust in their work and do not recommend them.

Variety Floor Covering is the best place to go for all of your flooring needs. We have had the pleasure of working with Dean regarding a carpet replacement in my parent's home and Dean has been nothing but kind, patient, receptive and understanding to our needs. Customer service is second to none here! This is a well run business that cares about their customers. It's no wonder their reputation is fabulous! In addition to Dean, Richard and Warren (business owner) are also the best!! They really put my parent's needs first and have gone above and beyond remedying our situation and being attentive to our needs. Thank you Variety Floor Covering!!