Carpetland Flooring Center Warehouse

I had an exceptional experience working with Sam from Carpetland in Livermore selecting and installing new flooring. While I had gone to a number of different local flooring stores first, I found it difficult to get basic questions answered about determining possible moisture issues first on my concrete slab before selecting a replacement carpet or hard surface flooring. Becoming more wary, I started looking more carefully at online reviews and found that Sam had very positive reviews for his expertise and quality of service. Sam first coached me through completing an initial DIY moisture test on the slab. Next, he guided me through the process of selecting hard surface flooring options, along with taking multiple samples home several times to test in each room at different times of day with different lighting and furniture to get the color match just right. It ended up that the flooring I liked the most initially was fairly different than my final selection which worked the best throughout the home with the furniture, paint, and lighting. He then recommended Sergio from SC Flooring for the installation who did an excellent job with his skilled crew.

I now have beautiful floors expertly installed at fair market prices. I wish I had gone to Sam at Carpetland first, but having disappointing experiences with other flooring companies helped me especially appreciate his generous expertise, patience, and service orientation even more. Thank you, Sam!

I couldn’t be happier with our experience! From the initial contact, Sam and his team were professional, knowledgeable, and incredibly easy to work with. They helped us choose the perfect flooring for our home, all within budget. Zero hassle. I highly recommend them to anyone looking for beautiful flooring and 5-star customer service!

Sam Carpetland

Tried these guys several years ago when we tried to match up existing carpet. We spoke to Sam who was quite helpful. Even though we never went that route, we appreciated the customer experience. So, we gave them a shot during our Covid lockdown renovations and hardwood flooring. We again spoke to Sam and Xavier. We were given utmost attention and customer service. Walked us through the process and even encouraged us to take on the install. Boy are we pleased with end result. He assisted us along the way. We proceeded to do living room and dining. He really went the extra mile. Now we went to carpet runner in hall and stairs. He delivered again. I am so pleased many times over since nowhere else do I get a true customer experience. Now for install, brothers Alejandro and Fernando were beyond exceptional. There professionalism, customer service and courtesy were over the top. Their install was far more superior than our previous install and it shows. They were able to run an entire seamless length of Carpet to cover the bedroom, foyer, walk in closet and office. Amazing!! These guys truly went the extra mile to ensure that we were pleased. I wrote to Sam with my gratitude, but decided to share it with others. Truly take the time and consider this team and I am confident you will be as pleased as we were. Bret and SallyAnne ??????

Sam at Carpetland will go above and beyond, he is the definition of professional service. The team is very knowledgeable and will help you through the entire process. I wish I could give more stars. I will send anyone I can to them without hesitation.

I have used Carpetland for both my personal residence and for two of my rental properties. Not only are they easy and stress free to work with,but their knowledge of the products and the customer service is truly one that is hard to find at other competitors' locations. Keep up the great work Carpetland