Galaxie Floor Stores

From the moment we decided to purchase, poor communications between sales/quote and install team, which turned into confusion and finger pointing… and 7 months of frustration. Initially, the measurements/quote seemed great and we were told that to undercut the fireplace was a common thing. However, we were later accused by the installer of asking for something ‘special’ and he refused to do it until we escalated (the fireplace undercut was in our quote). The guy who did the quote had to come onsite during install with a rented stone cutter. One of the 2 installers was regularly defensive. One day, after getting a question, he got angry and threw trim pieces out our front door. After a piece of FP broke while under-cutting, the installer super-glued it to the FLOOR to “fix it” without consulting us. It looked terrible (see pics - It took hours for another vendor to carefully scrape it off.) The installers left less than ONE box of extra flooring- but our contractor witnessed several full boxes taken by the installers. We were NOT given a refund or discount for the boxes they took back. We had 3 steps down to our back entrance that were done poorly/incorrectly (Gaps and nails sticking out below the stairs caps - see pics). The time and effort we had to put into getting Gallaxie to fix the steps was shocking. Overall we spent 7+ months begging to get resolution and getting the run around from Gallaxie on what should have been minor install issues/errors. We were excited to work with a highly rated local company, but our customer experience was extremely POOR. We will NEVER use Gallaxie again nor recommend to friends/family. We do love our floor now but the process to get it installed was a nightmare.

Great service from Galaxie in Bloomington! Needed carpet for our new condo. separate appts done for removal/install due to trim painting project, very accommodating. Both crews were excellent-great cleanup both visits, advice on cleaning & furniture moving. A closet shelf system attached to a wall was causing me anxiety after the old carpet was removed but the installer/job leader knew exactly how to handle it and it looks FANTASTIC! we are very happy with their service and highly recommend them!

We couldn't be happier with our experience working with Galaxie Floors. Sheldon did an exceptional job installing marmoleum in our loft only for a plumber to do a hack job on his work. We reached out to Samantha that day and she eased our minds and got Tim out to reassess right away. Sheldon came back to fix the floors and they look good as new. We have had a great customer experience throughout the entire process from friendly staff and recommend Galaxie Floors to anyone needing work done. Photos show the plumbers poor job, Sheldon's repair, and a look at the room.

We had Galaxie replace two rooms with carpeting, and our basement with LVP tiles. Paige at the Bloomington store was very helpful in selecting products. Oscar & Harrison did an outstanding job laying the carpet, and also kindly helping us move furniture in and out of the rooms. Sheldon was a master at tiling. All of them were very polite and respectful. I would definitely recommend Galaxie Floors.

I have a new beautiful Marmoleum kitchen floor thanks to Galaxy floors with fabulous assistance from Paige, Tim and the installation by Sheldon. Really professional and very pleasant to work with. I even got an additional visit to address a very minor issue that no longer exists. Will continue to do business with them!