B & B Flooring

Amy Griffith on B & B Flooring

From start to finish, my flooring experience with B&B was amazing and stress free. 10/10 would recommend to friends and family. Thank you so much.

Erica Turner on B & B Flooring

Always a 5 star experience! I absolutely love Kayla and the team at B&B. A great customer service experience is not just about getting the customer to the finish line seamlessly. What really counts is how they handle situations when there are unexpected challenges. The manufacturer failed to deliver the amount of flooring that was ordered. Kayla helped us revise our plan and select a different flooring for our bathroom. We love it even more than what we chose originally! It is a stunning vinyl floor that looks like Tile. It has held up beautifully to heavy traffic over the last few years. We always receive compliments on it. I highly recommend working with this team for your Flooring needs.

G Conrad on B & B Flooring

We were on a short time frame, having just completed a move into our new home and expecting the arrival of our daughter within the next week. We went into B&B on a Saturday afternoon and explained to the person we dealt with what our situation was. I went back the following Monday with our deposit and the carpet was installed that Friday! The rug is perfect and Carlos, the installer, was efficient friendly and professional.

Everyone we dealt with at B&B was very friendly and helpful. As we go forward in the house, we're going to redo the rest of the rooms and we will certainly use B&B for any of our flooring needs. We would recommend them with no hesitation whatsoever. Great job!

Brittany Blackwood on B & B Flooring

I’ve never written a negative review online before so bare with me.

In short, this company is unprofessional and has the most terrible customer service I’ve ever encountered.

We chose to use B&B Flooring instead of a big box store specially because we needed HELP and GUIDANCE choosing flooring for a new home. We received neither.

I spent several hours in the showroom with Keely choosing carpet and wood floors. I explained to her our only need with wood flooring was to closely match existing flooring that was in 40% of the home and durability.
I also explained to Keely that we have children and a large dog. Keely said she herself has dogs and completely understood my needs.

After hours of looking at hardwood, engineered hardwood, and luxury vinyl floors, I made a selection of engineered wood (Palmetto Road).
When I picked up the sample, Keely actually said, “oh, I was just about to show you that one”.
At NO TIME did Keely provide any indication the floor chosen was incredibly dedicate and absolutely NOT pet or family friendly. She simply wrote down the order and sent the invoice.
To have a sales person at a small business completely disregard a customer’s needs in order to make a sale is appalling. That level of “service” is something I would expect at a big box store, but not a small, local business.

I would have been happy to choose a different floor had Keely provided any sort of help or guidance on the matter or had the decency to tell me the truth about the product.

The wood floors have been down for just a couple weeks now and they look TERRIBLE.
We don’t wear shoes in our home, our furniture has felt on the bottom, we are extremely careful and keep our home very neat. Nevertheless, the floors will need to be replaced in less than a year because they scratch so easily.
We spent just shy of $10,000 at B&B and completely wasted our money.

There were numerous other problems throughout the install process with our carpet and workers that showed up HOURS after the scheduled time. The first time the carpet was installed on the stairs it was cut too short. The installer came back twice to stretch the carpet knowing it was cut too short in the first place. Finally, another installer came out, took one look at the mess and said it needed to be redone.
They had to reorder more carpet and completely redo the stairs. This matter was corrected, but a project that should have taken about a day and a half instead took weeks.

Barry, the owner, provided no solution for the wood floors other than installing another type of flooring at cost. Why would anyone spend more money with a business that has proven they don’t stand behind products they sell and where employees are dishonest?? There wasn’t even an offer of a partial refund after everything we have gone through. When I spoke with Barry, I asked if he would at least make sure his employees are trained on the products they sell so no one else has to deal with this type of situation. His only response was to say the employees are trained.
CLEARLY NOT.

Bottom line, don’t waste your time and money at B&B Flooring. You will regret it.

Natalie jacobs on B & B Flooring

We are very happy with our experience with B & B and will definitely use them again! We had a hiccup where the installer had a family emergency and was not on time but he made up for it and finished on time and they also sent me a credit for the inconvenience. The installer and everyone I had spoken to was extremely nice and helpful. Thank you again!