Country Flooring Direct

Kevin provided prompt, professional and friendly service. He came to my house to see my situation and had samples for me to choose from. The guys that installed the carpet were also friendly and professional. They dismantled the bed, laid the sealant and carpet, put the bed back together and cleaned up after themselves. The price was reasonable. Even better, we got to contribute to a local business!

An absolute pleasure working with Country Flooring! Our top quality flooring company. Skilled & talented - will mix and match stains to provide the best match, install with care and quality. True professionals, always keep the job site clean. Thanks for your great work guys!

I would never work with this company again. Too many headaches with little or no response if you encounter an issue after installation. The only customer response that they gave in a timely fashion was for price estimates and invoices. List of issues: -Did not carpet the stairs that we discussed explicitly at the time of estimate and with one of their teams. -Did not put quarter-rounds on outward pointing corners after previously saying it would go all the way around the LVP installation (I have never seen a quarter round that randomly stops before the corner). -All nail holes in the quarter round are visible. No attempt to fill or even cover with paint. -Leaving tile Debris inside one of the HVAC vents and Dryer vent -Not vacuuming after the carpet installation in a room after initially saying they would vacuum. -Leaving the extra wood we were planning to use for a later renovation in the middle of a garage parking spot, when I told them to put it in inside and out of the way (after they asked where to put it). -Leaving over 10 cigarette butts in the front lawn. After stating these issues to the first person we spoke with, he only seemed to focus on the portion regarding the carpet on the stairs and ignored anything else. He then gave a response along the lines of "someone else here knows the project better than I do so they will give you a call back this afternoon." After two days without hearing anything, we called back again to get a similar response. This happened a couple more times until we were frustrated enough to say we just want to be done with this so we can finally move into our house. They said they would give us us a discount of around 1% off the total price and an invoice appeared within 3 hours. That was the most timely or organized response that we saw from this company. Now we get to use that 1% to fix our annoyances on more of our own time. I highly recommend exploring other options if these seem like issues you want to avoid.