Country Floors

I had an issue with a sample order. Your team addressed the issue swiftly and they refunded me immediately. I would absolutely trust this company for all of your tiling and flooring needs. Special shout out to Seda for excellent response rate and customer service.

Hi, can I get a response… my contractor installed the hexagon terracotta tiles and painters taped them to walk on them. The tape was removed and apparently it removed the finish, we can see a line down the room where the tape was. Is there a recommendation to repair this? Or do I need to have them removed and replaced? There is very little information on your site. Please help!

I had a great experience with this tile company. I just finished a bathroom project using the tiles I purchased from them, and the quality is excellent. My client and I stopped by the showroom, and Seda was amazing, she patiently showed us all the options, offered valuable guidance, and helped us choose the perfect tiles. She was knowledgeable, attentive, and made the entire selection process smooth and stress-free.

I ordered the Ming Green Marble tiles from Country Floors, which were labeled as having slight variation (V2) on the website. However, the tiles I received had extreme color differences- far beyond what would be considered “slight.” The variation made the tiles completely unusable for my project. Unfortunately, customer service was unhelpful and unwilling to offer any resolution. Disappointed with both the product and the support. Response to Country Floor's Reply: After receiving the first batch of tiles, Country Floors acknowledged that the variation exceeded the typical range and offered to replace only a portion of them. Unfortunately, this wasn’t sufficient to resolve the issue. To try and make the project work, we purchased an additional batch of tiles ourselves, but this second shipment had even more extreme variation (shown in the second photo) and was unusable. The complimentary replacement tiles that were promised were not part of that second shipment. Instead, they arrived after 20 days, without notice, and well after our project timeline. At that point, they were useless. Ultimately, we had to turn to another vendor as the second batch was not a viable solution. The lack of consistent quality and communication made it impossible to proceed with Country Floors.

Working with Rachel at Country Floors was the best part of our renovation process. She was incredibly patient and helped me navigate a sea of choices to find just the right tile for our home. We had several rooms to design, and everything turned out perfectly. We get so many compliments. It took me many visits to the showroom and months of decision making, and Rachel took the time with me to make sure I had everything I needed. Now, I'm in a pinch with a small repair, and she is helping me again! Exceptional customer service.