Local hardwood flooring company providing installation, refinishing, repairs, and stair work for residential and light commercial clients. Office hours are Monday–Friday with a midday break.
Local hardwood specialists with a track record of completing refinishing and installation projects across the Peninsula. Customers note clear communication, punctual crews, and results that refresh older homes as well as newer spaces. Scheduling is handled by a small office team for consistent follow-up from estimate to completion.
Based in Newport News and serving surrounding Peninsula communities; call to confirm service for your location.
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Services include hardwood floor installation, sanding and refinishing, stain selection and finishing, board and subfloor repairs, stair treads and risers, and routine maintenance such as buff and coat.
Reviews commonly highlight courteous staff, prompt scheduling, and pricing that many felt was reasonable for the scope of work. Several homeowners praise the refinishing results and the ability to sample stains before finalizing a color. A smaller number of reviews mention concerns about finish quality and material selection on certain jobs, with mixed experiences regarding follow-up. Overall ratings trend positive, emphasizing professionalism and timely completion.
Best hardwood company on the Peninsula bar none. We used them at least five times in a couple of homes. And we’re using them now for the home of my wife’s bonus mom. Great service, customer-friendly, professional, prompt, and reasonable prices. Free estimates for work.
No attention was given to selection of quality hardwood strips when our new floor was installed. Even though extra hardwood was ordered and carried away after the job was completed, as I have now lived with this floor for 10 months, I see all the inferior pieces that were installed. There was an issue with tile that was removed and debris left behind in AC floor vents, but to his credit Troy did rectify the problem by having the vents professionally cleaned. The crew and Mr Troy were polite and easy to work with. With so many great reviews, I expected a “5 star” job.
Required half payment (cash) upfront. Put wrong finish on twice. Third time, had clearly visible grit (and could feel it) throughout finish. Fourth time, areas were missed (again, clearly visible). Never heard from Mr. Smith again, even though he knew the finish was poorly/unevenly applied, and had offered to reapply/fix it. (Also, dripped finish down risers, and chipped risers.) Had another contractor come and reapply top coat for 25% of what Smith charged. 16 months since our ordeal began, our friends who recommended Smith need their floors redone just seven years later because top coat is wearing off (they have no children and only one small and gentle elderly dog).Perhaps Smith can do honey-colored or "natural" (light) floors. Of course, you wouldn't see all the mistakes with a lighter color (ours our darker), but you'd have to be ok having the top coat reapplied every several years even with minimal wear and tear.
Smith Bros did our floors back in 2017 for our house in Carrollton. They came out beautiful!!! I can’t emphasize how awesome they are and how smooth the whole process was. I was shocked when they quoted me...I was expecting a pricey job for the square footage we had and it was surprisingly lower than that. That small change made our whole house look brand new. If you need your floors refinished, don’t go anywhere else!!!
Smith Brothers restored our 1920 oak floors to a beautiful satin shine. We loved that they put down stain samples on our floor for us to determine the best color for us. Our floors needed minor repairs and they are seamless from old to new wood. The owner, office staff, and laborers were always professional, respectful, dependable, and polite. They were always prompt and stayed until their daily tasks were completed. Our floors are gorgeous and friends are asking for their name!!! I would use them again and again if flooring services were needed.
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