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My mom purchased flooring and underpadding on the advice of the employee. She specifically asked if she needed the underpadding. The employee said yes and sold her $621.00 +tax in underpadding. When the installers saw the material, they asked why there was underpadding when the flooring purchased already had it attached. She called and the employee said "you agreed to it. I didnt force you." Your employee is the "professional." Tell him to get his head out of his rear. Manmohan Grewal, is this the type of training you provide to the employees? My email is linked to this review. I'm expecting an email from either you or your company indicating when the additional underpadding will be picked up and that the refund has been processed.

Saad was my sales advisor in the store and he did an amazing job of explaining the different types of flooring. Loved the individual attention he gave and the quality of materials are nothing short of outstanding. Highly recommend this brand of Hardwood Giant.

I came to Hardwood Giant, Oakville Store, on the direction of my flooring contractor. My condo flooded and all floors needed replacing. A.J. at the Oakville store was extremely knowledgeable, professional, patient, and supportive. I came into the store 3 times before finalizing my decision as to which flooring product and colour to use. A.J. offered useful advice about different product qualities, warranties, pricing discounts, and even colour optimization for the small space being replaced. He was genuinely helpful and I very much appreciated his excellent customer service. I feel very confident in the product selection, the quality of the merchandise, and the service I received here and from A.J. I will recommend Hardwood Giant to my friends, and return if/when I have future flooring needs.