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Great Floors

Flooring Contractors in Olympia, Washington
Ranked #11 in Olympia | Grade C+
4.00 (262 reviews)

Great Floors

Great Floors in Lacey offers a wide flooring selection with guidance from showroom staff and coordinated installation for residential and light commercial spaces. Customers often mention clear communication, helpful measuring and bidding, and installers who keep projects on schedule Serving homeowners across Olympia, Washington.

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Why Homeowners Choose This Business

Local showroom access with broad inventory and samples. Staff support from selection through scheduling. Coordinated installers for a streamlined process. Clear communication and progress updates reported by many customers Local experience that helps homeowners across Olympia, Washington compare a more region-aware provider.

Service Area

Lacey, Olympia, Washington, Tumwater, DuPont, Yelm, and surrounding South Puget Sound neighborhoods.

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Listing details

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  • Verified listing details
  • Service information
  • Customer review signals
  • Photo gallery
  • Public contact information
  • Published local profile

How This Business Compares

A quick local comparison based on review strength, business detail, and local service fit.
  • Has more review volume than many local competitors.

Services Covered

  Renovation Services
  Carpet Installation
  Installations
  Hardwood Flooring
  Luxury Vinyl Plank
  Laminate Flooring
  Tile Flooring
  Flooring Showroom
  Flooring Estimates
  Residential Flooring
  Commercial Flooring
  Flooring Measurement
  Flooring Removal
  Baseboard And Transitions

Flooring product selection, in-home measurement, estimates, and coordinated installation for carpet, hardwood, laminate, tile, and luxury vinyl. Guidance on product choice for color, wear layer, moisture, and budget. Project coordination for single rooms, full-home reflooring, and refreshes involving carpet and hard surfaces.

Reviews

Customer Reviews

Chance Asher
We have used Great Floors twice over the years and will definitely remain repeat customers. Zaknafein Martin is such a professional. He helped us navigate the purchase and install of our new floors with no pressure, ensuring we bought what…
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We have used Great Floors twice over the years and will definitely remain repeat customers. Zaknafein Martin is such a professional. He helped us navigate the purchase and install of our new floors with no pressure, ensuring we bought what we wanted, and was very responsive. It was a complicated install and Zack made the process easy and kept in touch to see how it was going. The installers were very professional, highly skilled, efficient, and hard working. I would request them again for other projects.
Laureen Pierce
The installers Kevin and Melody did a wonderful job installing my two floors I would recommend them to any body to install there floors please tell Zak Martin he did a very good in helping me pick my flooring I would recommend him to any bo…
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The installers Kevin and Melody did a wonderful job installing my two floors I would recommend them to any body to install there floors please tell Zak Martin he did a very good in helping me pick my flooring I would recommend him to any body for there project If I ever need flooring again I would go back to Great Floors and have Zak help me. Laureen Pierce
Mary Waltrip
They refloored my entire house with carpet and LVP flooring. Tyrell did a fantastic job of coming out and doing the measuring and bid. He was very helpful with picking out what would work for color and price. Installation went smooth and…
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They refloored my entire house with carpet and LVP flooring. Tyrell did a fantastic job of coming out and doing the measuring and bid. He was very helpful with picking out what would work for color and price. Installation went smooth and on time. Very happy with how it all turned out and would highly recommend Tyrell and Great Floors in Lacey.
Keith Economy
What a great experience. Anything you want. Every make, model, brand. They have it, but that's not the best part. Tom is. He made selecting from all that inventory quick and easy. Matchless customer experience. May 2024 Update: Tile wo…
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What a great experience.

Anything you want. Every make, model, brand. They have it, but that's not the best part.

Tom is.

He made selecting from all that inventory quick and easy.

Matchless customer experience.

May 2024 Update: Tile work is complete in the shower. The existing marble floor was fine, but was re-grouted to match the new.

The color is a near perfect match. Thanks, again, Great Floors!
Rebecca J
I chose Great Floors to install floors at my second home after they did excellent at my house in Olympia. Initially, my experience was wonderful. The sales staff is knowledgeable, helped me chose vinyl flooring and scheduled my installation…
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I chose Great Floors to install floors at my second home after they did excellent at my house in Olympia. Initially, my experience was wonderful. The sales staff is knowledgeable, helped me chose vinyl flooring and scheduled my installation very quickly. That's when things went sideways.

The night after my floors were installed, I received a voicemail from the sales person, letting me know that he'd seen pictures of some of the baseboards, realized they were not installed correctly and assuring me Great Floors would have someone out to fix this as soon as possible.

When I arrived at my home, I was horrified. While the actual floors look acceptable, Great Floors managed to destroy nearly every square inch of molding as they were re-installing it. They "forgot" and left a toilet sitting in one of my showers. Created gouges in walls all over the house. Left remnants of the old carpet sticking out under borders of the new floors. All in all, a complete disaster.

Even though I received multiple in-person, phone and email assurances, it has been a month and Great Floors will not schedule repairs or replacement for the baseboards they destroyed.

While the sales team provides good customer service, unfortunately, Great Floors' action fall far, far short of reasonable expectations.

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Special Offers

Free Estimate

This business may offer free estimates for some services.

Frequently Asked Questions

The showroom typically carries carpet, hardwood, laminate, tile, and luxury vinyl in a range of styles and price points. Staff can explain differences in durability, maintenance, and appearance to help narrow choices. You can view samples in person and arrange to check them in your lighting at home. Availability may vary, so calling ahead for specific lines is helpful.

Yes, you can request an in-home measure and an estimate before committing. If you proceed, they coordinate the installation and keep you updated on timelines. Reviewers often mention crews arriving on schedule and finishing as planned. Be sure to discuss prep work, furniture moving, and baseboards during the estimate.

Timing depends on product availability, scope, and any subfloor or prep needs. Many projects are scheduled after measurement and material arrival, with installation lasting from a day to several days. The team can provide a more precise window after the site visit. Communicate any deadlines early to align expectations.

Store staff regularly help customers compare colors, textures, and performance. Several reviews note helpful guidance on coordinating carpet and luxury vinyl throughout a home. Bring photos and room measurements to streamline the selection. Samples can be taken home to see how they look in your space.

Ask your estimator about furniture moving, appliance disconnections, and access needs. Clear pathways and rooms as instructed, and plan for noise and limited room use during work. Discuss baseboards, transitions, and cleanup so expectations are clear. Confirm start times and point of contact the day before.
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Opening Hours

  • Monday 9:00 AM – 7:00 PM
  • Tuesday 9:00 AM – 7:00 PM
  • Wednesday 9:00 AM – 7:00 PM
  • Thursday 9:00 AM – 7:00 PM
  • Friday 9:00 AM – 7:00 PM
  • Saturday 9:00 AM – 5:00 PM
  • Sunday 11:00 AM – 5:00 PM

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Business Details

Business Rating
4.00 (262 reviews) Pro Listing
Address
7800 Martin Way E, Lacey, WA 98516
Business Type
Building Materials Store
Website
http://www.greatfloors.com/
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