Great Floors in Lacey offers a wide flooring selection with guidance from showroom staff and coordinated installation for residential and light commercial spaces. Customers often mention clear communication, helpful measuring and bidding, and installers who keep projects on schedule Serving homeowners across Olympia, Washington.
Local showroom access with broad inventory and samples. Staff support from selection through scheduling. Coordinated installers for a streamlined process. Clear communication and progress updates reported by many customers Local experience that helps homeowners across Olympia, Washington compare a more region-aware provider.
Lacey, Olympia, Washington, Tumwater, DuPont, Yelm, and surrounding South Puget Sound neighborhoods.
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Flooring product selection, in-home measurement, estimates, and coordinated installation for carpet, hardwood, laminate, tile, and luxury vinyl. Guidance on product choice for color, wear layer, moisture, and budget. Project coordination for single rooms, full-home reflooring, and refreshes involving carpet and hard surfaces.
Reviews frequently highlight helpful showroom staff who guide product selection and provide responsive communication during scheduling and installation. Many customers note smooth, on-time installs and satisfaction with both carpet and luxury vinyl projects. There are occasional critical experiences, but recent comments often mention professionalism from sales and installation teams.
We have used Great Floors twice over the years and will definitely remain repeat customers. Zaknafein Martin is such a professional. He helped us navigate the purchase and install of our new floors with no pressure, ensuring we bought what we wanted, and was very responsive. It was a complicated install and Zack made the process easy and kept in touch to see how it was going. The installers were very professional, highly skilled, efficient, and hard working. I would request them again for other projects.
The installers Kevin and Melody did a wonderful job installing my two floors I would recommend them to any body to install there floors please tell Zak Martin he did a very good in helping me pick my flooring I would recommend him to any body for there project If I ever need flooring again I would go back to Great Floors and have Zak help me. Laureen Pierce
They refloored my entire house with carpet and LVP flooring. Tyrell did a fantastic job of coming out and doing the measuring and bid. He was very helpful with picking out what would work for color and price. Installation went smooth and on time. Very happy with how it all turned out and would highly recommend Tyrell and Great Floors in Lacey.
What a great experience.Anything you want. Every make, model, brand. They have it, but that's not the best part.Tom is.He made selecting from all that inventory quick and easy.Matchless customer experience.May 2024 Update: Tile work is complete in the shower. The existing marble floor was fine, but was re-grouted to match the new.The color is a near perfect match. Thanks, again, Great Floors!
I chose Great Floors to install floors at my second home after they did excellent at my house in Olympia. Initially, my experience was wonderful. The sales staff is knowledgeable, helped me chose vinyl flooring and scheduled my installation very quickly. That's when things went sideways.The night after my floors were installed, I received a voicemail from the sales person, letting me know that he'd seen pictures of some of the baseboards, realized they were not installed correctly and assuring me Great Floors would have someone out to fix this as soon as possible.When I arrived at my home, I was horrified. While the actual floors look acceptable, Great Floors managed to destroy nearly every square inch of molding as they were re-installing it. They "forgot" and left a toilet sitting in one of my showers. Created gouges in walls all over the house. Left remnants of the old carpet sticking out under borders of the new floors. All in all, a complete disaster.Even though I received multiple in-person, phone and email assurances, it has been a month and Great Floors will not schedule repairs or replacement for the baseboards they destroyed.While the sales team provides good customer service, unfortunately, Great Floors' action fall far, far short of reasonable expectations.
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