Business ProfileVerifiedFlooring Contractors in Saguenay, Quebec
Multi Concrete Surfaces
Multi Concrete Surfaces makes concrete and terrazzo flooring and furnishings in Saguenay. Its production workshop fabricates made-to-measure pieces.
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Business Highlights
- The company describes polished concrete as its specialty and says it has 15 years of concrete pouring and polishing experience.
- The company lists RBQ number 8358-7105-01.
- The company states that countertop manufacturing defects are covered by a 25-year warranty.
Service Area
Saguenay and Saguenay–Lac-Saint-Jean.
Public local listing. Multi Concrete Surfaces is one of 9 flooring contractors ProsGrade lists in Saguenay, Quebec.
Listing details
10 services listed, including Polished concrete floors, Poured concrete and Concrete sawing. Open weekdays, closed on weekends. 17 reviews.
- Verified listing details
- Service information
- Customer review signals
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- Public contact information
- Published local profile
How This Business Compares
How Multi Concrete Surfaces compares with the other 8 flooring contractors on ProsGrade in Saguenay, using public Google ratings and review counts.
- One of 9 Saguenay flooring contractors on ProsGrade.
Services Covered
10 services- Polished concrete floorsDiamond-polished; three finish options; natural-pigment colours
- Poured concreteIndustrial, commercial and residential; basement slabs and garage floors
- Concrete sawingDemolition, trenching, saw cuts and control joints
- Saw cuts and filling
- Epoxy and polyurea coatingsFlake finishes
- Surface grinding and preparationAdhesive removal
- Terrazzo restoration
- Concrete and terrazzo countertopsKitchen and bathroom
- Custom bathroom vanitiesMoulded basins or vessel sinks; single or double; custom dimensions and sink placement
- Concrete shower basesSloped for drainage
Reviews
What customers say
Countertop customers praise appearance and service, including a beautiful product, helpful measuring and ordering, quick delivery and installation, and a superb finish. A customer reports a custom fireplace arrived late and cracked after two months; its replacement date moved from early spring to mid-May, a refund request brought an offer of a percentage discount, and communication stopped after the customer posted a negative review. A separate durability complaint says an outdoor table warped after two summers and that the company told the customer it was not guaranteed.
Customer Reviews
M L
I absolutely love my countertop. A beautiful product. I recommend it.
Jean-Gabriel Nadeau
My table warped after two summers outside (no winter). They told me it's like a simple wooden table (except three times more expensive). It's not guaranteed; they told me to try putting pieces of wood in to force it to the other side. It might look nice, but stay away.
Marlie Beaudin
Poor-quality products and terrible customer service. Sylvie, the owner, is simply horrible in the way she runs her business. She stopped responding to me after reading my negative review on Google. It's pathetic to let her poor employees deal with an unsatisfied customer while hiding behind them. The customer is definitely not at the heart of her work; it's her ego. She stubbornly delivered defective products three times instead of refunding me. As a result, I'm stuck with a fireplace that's cracked from edge to edge and I'll have to move it out of my yard at my own expense... and oh! She's charging me for the burner. Shameful! A series of mistakes made by the company over the course of a year... The worst experience of my life.
Details here:
Total disappointment from A to Z. I had a custom fireplace made last year for my baby shower. First, the delays to correct minor details on the plan were ridiculous. In addition to being delivered late, the burner handle wasn't secured, and it took another few weeks for this to be corrected. After two months of use, it was cracked in two places from edge to edge. I was told it would be replaced in early spring, only to be told it would be replaced in mid-May. I'm requesting a refund because I no longer want to do business with this company, and I'm being offered a percentage discount. Why should I pay the balance for a series of errors made by their team?
I received a second fireplace in May. When it arrived, in addition to not having the right dimensions, the burner couldn't be installed properly. I had to wait weeks for the replacement, which couldn't be used. Two weeks after receiving my third fireplace in July, it cracked again. After numerous exchanges, the company's "engineer" confirmed that the rectangular shape distributed the heat unevenly. Strange, it's a fairly standard shape for a fireplace. I was assured that I would be reimbursed before the construction holidays. Once again, promises were not kept and the company is closed until August 7th. What a lack of ethics!!!
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Frequently Asked Questions
How long does Multi Concrete Surfaces take to fabricate a countertop?
The stated minimum is three weeks, including casting, a seven-day cure, polishing and sealer drying.
What does Multi Concrete Surfaces recommend for cleaning its countertops?
The company recommends a pH-neutral cleaner and says to avoid acidic, abrasive or strong cleaners.
What does Multi Concrete Surfaces' countertop warranty exclude?
The company says the warranty excludes scratches, microcracking, stains from non-recommended cleaners or certain foods, standing water, impact damage, poor support, heavy loads and marks from hot items.
How quickly does Multi Concrete Surfaces respond to estimate requests?
Estimates are free, and the company says replies generally arrive within 48 business hours.