Floor & Decor

My husband and I have nothing but praise for the employees of Floor & Decor in Bridgeton, MO. We have made multiple purchases to remodel our master bath, our hall bath, our laundry room and the entire first floor flooring in our home. Robert is simply the best! He has incredible knowledge about the products in the store, and about how they work. He has been a wonderful resource of information to help us achieve the style and excellence we want in our home. His customer care and support are what keeps us coming back for all of our projects. No matter who is helping us, they are always courteous and friendly. It is a pleasure to do business with them!

Phillip, Assistant Manager, is a star employee! He saved the day yesterday. I had purchased a tile sample a few weeks back to bring home and see in the space. I called earlier in the week because I couldn’t find the tile online to order. I was told that it was being discontinued and you guys didn’t have enough tile for my project in the system. I decided to stop by yesterday just to check as I was returning several items. Phillip, heroically, noticed right away that the tile piece had a SKU change and was not discontinued. He helped me locate the item, determine the square footage I needed, and then assisted me to check out and loaded my car. As we were due to start tiling next week, he saved the project. Plus, he was extremely friendly & personal during the whole interaction. Thank you, Phillip!

If you're looking for a designer who truly gets it, LaVon at Floor & Decor is the one. Her customer service goes far beyond a job title, she genuinely listens, understands your needs, and then exceeds expectations with an incredible range of options. What sets LaVon apart is her ability to reassure and refine your vision without ever imposing her own. She leads with expertise, not ego. Having traveled all over the world, I can confidently say LaVon is exceptionally cultured in design, whether your style is contemporary, traditional, or something in between, she understands it all. Her guidance somehow leads you exactly where you need to be, even if you don't fully know what you were looking for when you started. If you're searching for a designer who is knowledgeable, thoughtful, and truly invested in your outcome, I highly recommend LaVon. Working with her is an experience, and a game changer.