Flooring Galaxy

I highly recommend locally-owned business, Flooring galaxy. The owner, Michael is knowledgeable about his products, came out personally to measure for flooring and delivered the wood himself. He is always available to answer questions and lend a hand. When we struggled to match the wood floor vents to the wood floor color, he recommended a professional (Austin) who did a marvelous job. He offers superior customer service that you won’t get at most places.

I was quoted by the store and installer himself on 2 separate occasions yet today installer demanded $200 more than quoted for this sloppy installation where in several places large gaps are between the new flooring and walls. Installer claims gaps are due to brick being uneven but you’ll see there are also gaps against the baseboard which we know is perfectly flat. I was given nasty attitude when asked if quarter round could be installed to cover this up and told to text the installer 3/21 to see about him coming back and cleaning this up for another $100 when he can fit me in because he couldn’t commit to a date. He insisted on being paid despite work was sloppy and incomplete & as a single woman I was in no position to argue with this big intimidating man who was visibly irritated. It’s not just the installer, when I called the store to inquire why enough product wasn’t ordered and again about the double charge for install, not one time did they say the simple words “I’m sorry”. They took no responsibility and expressed no understanding of my frustration yet I’ve spent $10,000+ there to date…Management is very defensive, taking my concerns personally and responds emotionally rather than admitting the installation is sloppy and I do not recommend this company or their installer to anyone.

I was just looking for some small samples to match up with some carpet in my daughters house that my dog tore up while we were visiting! (I was able to match it up and my daughter didn’t even notice until I pointed it out! )The gentleman that greeted and listened to my dilemma was more than happy to see what they had that might help my situation. I couldn’t have been more pleased! Very friendly and helpful! If I ever need carpet or flooring...will keep them in mind for sure!