Business ProfileVerifiedFlooring Contractors in Southfield, Michigan
Perfect Floors
Perfect Floors has showrooms in Rochester Hills and South Lyon and handles flooring sales, installation and repairs for residential and commercial projects. Its selection includes carpet, solid and engineered hardwood, laminate, tile and luxury vinyl. Founder John Williams opened the company in 1995 after managing a larger flooring company for 13 years.
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Business Highlights
- The company identifies itself as a locally owned flooring store.
- The company lists founder John Williams as the 2013 Mohawk Dealer of the Year.
- The company says both showrooms carry flooring from major manufacturers.
Service Area
Rochester Hills, South Lyon, Macomb, Bloomfield, Troy, Shelby, Orion, Novi and Northville, Michigan.
Public local listing. Perfect Floors is one of 11 flooring contractors ProsGrade lists in Southfield, Michigan.
Listing details
7 services listed, including Carpet Installation, Hardwood Installation and Vinyl Plank Installation. Open 7 days a week. 245 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Perfect Floors compares with the other 10 flooring contractors on ProsGrade in Southfield, using public Google ratings and review counts.
- Has more Google reviews (245) than 6 of the 10 other Southfield flooring contractors on ProsGrade.
Services Covered
7 services- Carpet InstallationCarpet installation is available for flooring projects.
- Hardwood InstallationSolid and engineered hardwood flooring options are available.
- Vinyl Plank InstallationInstallation is offered for vinyl plank flooring.
- Commercial FlooringCommercial options include flooring designed for heavy traffic and loads.
- Floor Repairs, Sanding and RefinishingFlooring services include repairs, sanding and refinishing.
- Shop-at-Home SamplesCustomers can book an appointment to see flooring samples at home.
- Free Flooring EstimatesIn-home flooring estimates are available.
Reviews
What customers say
Customers mention helpful product guidance and clean, professional crews on larger flooring projects. One customer says a two-day installation estimate stretched to nearly a month after material and communication delays; the flooring looked good, but baseboard and transition details remained unsatisfactory, so the customer declined to have them corrected.
Customer Reviews
Edward M. Wozniak
Stay away from the big box stores and go to Perfect Floors. Used them for multiple jobs and have always been treated like family! You want cheap carpet/flooring and a subpar install, go to Home Depot.. you want quality products and top notch install, come here.
Kristine Hoder
I recently had the floors replaced throughout my entire house, and I couldn’t be more satisfied with the results. The whole experience—from start to finish—was far less overwhelming than I expected. Nicole was wonderful in helping me choose the right products, and Kelly, who handled the installation, did a fantastic job! I’m extremely pleased with the quality of the flooring, the salesperson, and the installation. I highly recommend Perfect Floors.
Rachel Frew
Quoted as a 2-day flooring install, the project ended up taking 6 visits and almost a month. I paid in full upfront.
Project management and communication were poor—I repeatedly had to contact the office, and missing or damaged materials, along with poor time management, caused additional delays. Customer service was lacking and unprofessional.
The work was eventually completed but the process was stressful, disruptive, and below expectations.
Revised: please note everything does not look great (this remark in the response is a misrepresentation). The flooring looks good. The baseboards are not satisfactory. Issues with transitioning in the foyer and no end return near door-wall. Given the last interaction onsite I choose not to have these fixed by Perfect Floors as I do not want them coming back out.
I still have to deal with replacing the face of my dishwasher (to which I was credited $200), repainting my front door, which was scratched during installation and throwing out left over material left in my garage. This is after material was not ordered correctly, received damaged material, late arrivals and some visits of only a couple hours led to delays over the holidays. I am glad they will learn from this as I too will learn.
I was offered an additional credit of a couple hundred dollars but declined. I feel my review is more than fair as a 3 star (okay).
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Frequently Asked Questions
Can shoppers see flooring samples at home?
Yes. Customers can schedule an appointment to have samples brought to the front door.
What support is available after flooring is purchased?
The team can haul away old carpet, move furniture, vacuum and address squeaks in floorboards, with follow-up after the sale.
Does Perfect Floors offer financing?
Financing options are available at the Rochester Hills and South Lyon locations.