Onondaga Flooring

While the quality of the vinyl flooring is beautiful and I love the way it looks in our kitchen, the actual quality of work left a lot to be desired. We had our kitchen flooring done just under a year ago and I see these little things constantly. Once the work was completed I let the person I spoke with on the phone know that they did not nail down all of the shoe molding. The installer came back to fix it and still missed pieces. I asked if he could use longer peices as well because there were a lot of smaller ones used that did not line up well and was told no, though there are longer pieces elsewhere in the space. As time goes on, the bad cuts that were made where there is no shoe molding is something we notice constantly. I reached out to the company to let them know we were not overly satisfied with the work that went into our project, but we never heard back. Our kitchen/dining area is large, but not a complicated space. This was just a disappointment from a company we expected more from.

We just had our kitchen and laundry room floors replaced. We received excellent support and advice at the store. And we were so happy with the installers. They listened to our concerns, worked diligently and neatly. We were very comfortable with them and very happy with the results!

Paid off my house, and then used my equity to make repairs I have been wanting for last 20 years. Replaced my flooring on my back porch, and my kitchen. Onondaga flooring has always been a family favorite, but this was my 1st. time using the service myself. They were great and very professional. The installer had a sense of humor and was a true pleasure to have working in my home. He was committed to being efficient and doing the job correctly. I hugged him when he finished, my house looks like a new home!!! Best service, best price, and the quality is awesome!!

Outstanding customer service! From my first visit to the store, Madeline’s advice made my choice of carpet clear. Following her visit to my home to measure, the process of ordering, delivery and installation went smoothly and quickly! Rich, the installer was knowledgeable, precise, professional and very pleasant. He left the project perfectly installed and tidy. Truly, from start to finish, I couldn’t be happier.

So glad I found this business and have used their professional services for a few years now. They seem to have something that I'm looking for each time, ie good selection. Madeline is knowledgeable and helpful. Rich is a very experienced installer- efficient and makes things look beautiful. Overall, this flooring business is excellent.