Floor & Decor in Tacoma is a warehouse-format flooring retailer offering a broad assortment of hard-surface flooring and installation supplies for homeowners, DIYers, and contractors.
Broad in-stock selection across styles and price points, with the convenience of a local warehouse-format store. Customers often note helpful in-store assistance for finding products, and the ability to return unused materials within policy can simplify project planning.
Convenient to Tacoma and nearby South Sound neighborhoods and cities, including Lakewood, University Place, Parkland, Spanaway, Puyallup, and Federal Way.
Retail flooring and materials: tile, stone, wood, laminate, luxury vinyl; backsplashes and countertops; grout, mortar, underlayment, and tools; order pickup and returns per store policy.
Reviews frequently mention strong in-store help from specific associates and good selection for tile and vinyl at competitive pricing. Some customers report difficulty reaching the store by phone and inconsistent service when seeking product guidance. Longtime buyers note smooth returns and assistance with loading materials. Overall sentiment trends positive, with service quality varying by interaction.
Don't come here unless you are a expert in tile, as they will treat you like a nuisance if not.Came here looking for help with a project with very generic tiles that I needed to match. Was shrugged off and essentially told to kick rocks. Not even pointed in the right direction. Very disappointing interactions with 2 different employees.
Looking at the reviews it appears Kristine Berrios is the star of this store. I am the owner of a construction and remodeling company and I can agree with all of Kristine positive feedback. Today I stopped by for the first time (been in the area before this store even open, back then it was a gym and then something before 2008) and for my first experience with Kristine she was great. Good prices too as this is important to keep project expenses down lol Thanks Kristine!
I have been a customer for many years and products. The products, prices, and in-store assistance is very good. However, on-phone support is very poor. The store does not answer the phone. Questions often occur during projects or some need to be answered right away. When the store does not answer the phone poorly reflects on customer service.
Stellar example of great customer service! Kristine was a terrific listener and an enthusiastic problem solver! My experience made me wish that I was a $5000 sale instead of a $50 sale.. I’m so grateful that with one phone call and three text messages I was on track with a beautiful workable solution. Thank you, Kristine!
I started a full remodel of my home earlier this year that lasted up to the beginning of fall. I have made multiple trips here and not one time was I ever disappointed in the products or service I received. I purchased tiling materials for all three bathrooms in my home, including a laundry room; and I have been completely satisfied overall. The return for materials I didn't use was hassle-free, and every visit I made I was assisted in transporting tile and ledger stone to my vehicle. For our recent bathroom project we had a particular staff member by the name of Jay who assisted us and was simply great! He matched patterns for us that were fresh and modern. My wife loved went with his recommendations and loved it. He even knew exactly how much tile our bathroom needed including the enclosed niche. I had a lot of referrals for tiling and flooring companies, but in the end, Floor and Decor stood out among them all. I would be visiting them again for my deck and patio projects, and I highly recommend them for anyone that's doing the same!
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