Business ProfileFlooring Contractors in Thunder Bay, Ontario
Quality Carpet and Flooring
Quality Carpet and Flooring
Quality Carpet and Flooring traces its Thunder Bay history to The Remnant House in the early 1970s and opened a purpose-built showroom under the Q.C. Quality Carpet name in 1996. It supplies carpet, vinyl, laminate, hardwood and area rugs, installs flooring in Thunder Bay and the surrounding area, and repairs its flooring products. Its range also includes DEC-K-ING PVC membranes for decks and rooftop patios.
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Business Highlights
- Quality Carpet describes itself as family-owned and operated.
- Its installers and sales associates each have approximately 30 years of hands-on expertise.
- The company says it carries one of the region’s largest selections of area rugs.
- It states that its 60 mil DEC-K-ING vinyl decks carry an up-to-15-year warranty when installed with the V-KOTE TEK waterproofing system.
Service Area
Thunder Bay and the surrounding area.
Active Business Listing
Quality Carpet and Flooring is one of 10 flooring contractors ProsGrade lists in Thunder Bay, Ontario.
Active
Public local listing
Listing details
10 services listed, including Luxury vinyl, Carpet and Area rugs. Open Monday to Saturday. 42 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Quality Carpet and Flooring compares with the other 9 flooring contractors on ProsGrade in Thunder Bay, using public Google ratings and review counts.
- Has more Google reviews (42) than 7 of the 9 other Thunder Bay flooring contractors on ProsGrade.
Services Covered
10 services- Luxury vinylTile, plank and SPC options, with listed thicknesses from 3 to 8 mm.
- CarpetOutdoor carpet options.
- Area rugs
- Sheet vinyl12-foot or 13-foot-2-inch width rolls.
- LaminateNAF laminate.
- HardwoodEngineered hardwood.
- Global Dec-k-ingPVC sheet membrane with slip-resistant embossing.
- Commercial flooring
- Flooring installationRVs, campers, boats, decks and patios.
- Flooring repairsRepairs across its flooring products.
Reviews
What customers say
Several customers praise helpful flooring advice and patient service, and two specifically commend Sal's careful installation work. One customer, by contrast, describes a salesperson following the couple closely around the showroom and says the encounter felt unsettling.
Customer Reviews
Bob VN
My wife and I were very pleased with the quality, pricing and service provided by Quality Carpet.
Randy is very experienced and knowledgeable and provided excellent advice in choosing flooring to suit our needs.
I met with Sal, the installer, two or three times during the installation. Sal is a professional. He obviously takes pride in his work. He takes the time to make a flawless installation.
We highly recommend Quality Flooring for all of your flooring needs.
Bob & Cecelia
shane ruth
We went in to go look for some flooring and the gentleman at the front counter was very excellent to deal with Randy. I do believe his name is a great guy Very helpful and we ended up buying flooring that day. Great experience 10 out of 10 in my books thank you very much Randy. Great customer service.
Jane Chiew
We were extremely pleased with the carpet we selected, considering the price, quality and durability. We changed our mind a few times with respect to colour but Jamie was patient and took it all in stride. The price he quoted was the price we paid. It was the attention to detail that our carpet installer Sal provided that really makes this company exemplary. We had a major project including four bedrooms on the upper storey and a staircase with two spindles on each step. Sal worked tirelessly to complete the project as quickly as he could. I highly recommend Quality Carpet for any of your flooring needs!
Vember-Reigh Condie
I love shopping local, and would choose them over big box stores any day. I think anyone can agree a hovering salesman can ruin any chance for a customer to feel comfortable perusing. My husband and I walked in and was immediately tailed, with zero personal space, husband said the salesman was so close behind him he thought he was going to be pickpocketed. He said hey how’s it going, and then just stayed. Passed by me to just idly stand at the end of the isle and just watch us. Didn’t ask what flooring we were interested in and direct us to where we might find that product, nothing. The way the interaction went was so unsettling I can’t imagine how people would actually want to shop there. A simple hey when someone walks in the door and if they need anything that they are up there, or helpful direction would be great but a “hey how’s it going” then just walking up behind people and standing there and watching us shop is creepy.
Caitlan Hatch
Thank you so much for all the advice, patience and assistance during this renovation. Planning a renovation with 2 kids in tow is already a hassle but Justin made the while process such a breeze. He gave lots of great advice and made my multiple visits feel so easy and not like an inconvenience or like I couldn't make up my mind. He had a great eye for colors and because he's installed the products had great product knowledge that went beyond the product literature. Keep up the great work and amazing customer service.
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Frequently Asked Questions
Can Quality Carpet customize an area rug?
It offers area rugs in exact sizes using carpet from its showroom. Some are made by manufacturers, while others are sent out locally.
Can homeowners install the DEC-K-ING system?
Handy homeowners often buy and install the system on sundecks, balconies or vacation-cabin patios. For new homes or decks covering a living space, the company generally recommends trained contractors.