Cascade Flooring America

Wow - outstanding service. From Shannon in the show room who helped us pick out our flooring materials to the tile installer (Sergei) and the hardwood installer (Vladimir). We had an issue during installation that Shannon did an outstanding job of resolving. The final product is outstanding.

Our builder used Cascade Flooring for our new home build and we are very disappointed in how the owner has responded to issues we have had with the installation. Issue 1: Hardwood floor installation: During the install, newly laid sections of the hardwood floor were immediately covered with a thick cardboard to protect them. That's great to make sure they don't get damaged, except we had no opportunity to evaluate the install until we happened to show up one day before they had covered the day's work. What we saw was a pattern of 4 very short boards (looked like 'chicklets') that were installed together right in front of the fireplace in our great room. The main focal point of the great room with the smallest flooring boards all installed next to each other. (I don't install flooring for a living but who would do that?) So then we asked them to take up all the cardboard so we could inspect the ~3000 sq ft of hardwood that had already been installed. We found many other places where there were multiple short boards installed together. Needless to say we were not happy about that as our expectation was that those short boards would be used as end fillers, not as main boards in the center of the room, much less more than 1 of them in a row. The owner, Cindy, called me 'persnickety' (yes to my face) for wanting the sections replaced where there were multiple short boards together. After much discussion, she finally agreed to replace a subset of the board placements we were unhappy with. Issue 2: Tile baseboard in the bathrooms. We had Schluter edging installed at the top of the baseboards but the way the installation was left makes it look like there is a line of dirt all along the top. Pictures show how they left our bathrooms with the brown grout all along the top. Cindy's response was "It's the pre-sealed grout. That's great news! The painter can fix it!". I'm not sure who is supposed to hire and pay the painter to fix it given that we have roughly 250 linear feet of tile baseboard, but that was the response. My husband and I fixed a section ourselves by washing/scraping out the dark grout, caulking and then painting. Now at least it doesn't look like I have a strip of mud on top of my baseboards but it was a fair amount of work and it's going to take a bit of time for us to fix all of it. Very disappointed with the response after spending over $120K for flooring and tile install with them. Never again.

I have used Cascade Flooring for several flooring projects in our home. Recently, we recarpeted a former office, and worked with Kevin to select the new carpet. He was fun, informative and really helped me make the best choice for this room. Sergio was the installer and he did an excellent job. I would recommend Cascade and these two gentlemen to anyone looking for new or replacement flooring. They are the best!

Floors is the first thing people look at when entering your home or business. This has been my second experience with Cascade Flooring America and they are the best. Jeff was the best consultant (Hi Zeus, Jeff's French Bulldog). Vladamir installed the flooring in 3 rooms in 8 hours (by himself) and Dan was the expert installing the carpet in our upstairs bedroom. Go nowhere else for your flooring needs.

We chose Cascade Flooring America in Salmon Creek as we were referred by a friend who was happy with their work. Well, to say we’re also happy would be an understatement!! The entire process was smooth and easy. From being greeted by Samantha when we walked in then we were lightly guided, as in no pressure, by Scott(I hope that’s right) and ultimately Ross was our contact person and was he ever great and full of helpful info. Scott was too, but since we were referred to Ross, he was our point guy. So, we chose our flooring and suddenly, BOOM, new fancy floors were in! Ray was the install scheduler and a pleasure to chat with as well as he easily worked around our weird schedules. Yesterday was install day. Jay and Dan were the installers and both were friendly, professional and full of knowledge about their craft. Also, both were fun to shoot the breeze with. Both of those guys busted their humps and got our project done fast. Not in a rushing way. In a focused highly skilled way. They removed the base boards, old carpet and pad, installed the new pad and flooring and reinstalled the baseboards in half a day!! So awesome! We have more flooring projects coming up and we’ll most certainly be using Cascade Flooring America in Salmon Creek again.