Showroom-focused flooring retailer offering guidance on product selection and access to installation supplies for homeowners and DIY projects.
Local showroom access, practical advice on products and prep, and the ability to source materials and installation supplies in one stop.
In-store service for Vernon with support for nearby Okanagan-area customers.
Product selection assistance, sample checkout, supply of flooring materials and installation products, basic project guidance.
Reviews often note knowledgeable, friendly guidance and helpful tips during product selection. Some customers mention good pricing, a solid selection, and convenience of purchasing installation supplies on site. There is at least one report of delays and difficulty getting follow-up work completed after installation. Overall sentiment leans positive with appreciation for in-person assistance.
The owner was very accommodating to help get our job started. Once the floors were in they would not come back to do repairs. Dates were promised and postponed. The owner always made excuses for herself and the installer. It's to bad as initially things went well. Once the balance was paid we cannot get them back to finish the job. Very disappointed. Examples are flooring buckling, flooring to far away from trim in several places ( cut to short), nails coming up on nosing, missing fill on nails, one missing transition strip, caulking incomplete. Has been promising to come and complete the work however has never showed up. Job was supposed to be finished in October 2024 and it is now Feb 2025.They will not return our phone calls or emails. Very disappointed and frustrated, this was not a small job.
I had a great experience here with the help of Colette, and would absolutely recommend the Flooring Hub. The prices and selection were great, installation products (floor patching, glue) were available to buy, and Colette gave me so many helpful tips to make sure it all went as smoothly as possible. If I need more flooring, I will start here next time!
Collette is very knowledgeable and professional. Even delivered our new flooring estimate in person right to our house. Highly recommend
I happened to pop in to this place after I noticed it driving down 27th Street. I was in the market for glue down vinyl plank for my renovation. Collette was so friendly and eager to help me. She pulled samples that she thought I might like and let me take a sample home. When I decided on a different style she was happy to help me again go through the samples. She is very knowledgeable about the products she sells, including the additional items such as glue and levelling supplies. She went above and beyond for us and I'm very happy with the service received here. I will likely shop here for future renovations.
Goodfellow Everest, broad peak. Vinyl planksGreat customer service and the flooring is amazing. We’re very happy with the quality of the flooring.
Share your experience with this business. Reviews are moderated before they appear publicly.
Claim this profile, improve your listing, and upgrade to Pro or Featured visibility.