Business ProfileVerifiedFlooring Contractors in Waterloo, Ontario
Straightline Custom Flooring Inc.
Straightline Custom Flooring Inc. is a full-service custom flooring company in Elmira, providing flooring products and installation. It specialises in ceramic, hardwood, carpeting, stone and vinyl flooring, with products including Mirage hardwood and Coronet carpet. The company serves Elmira, Kitchener, Waterloo, Cambridge and Guelph.
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Business Highlights
- Straightline is locally owned and family-operated.
- Jamie Horst has more than 20 years of flooring installation experience.
- Lindsay Horst has more than 20 years of customer service and management experience.
- Straightline guarantees calls or emails will be returned within one business day.
- Its installers are vetted and certified.
- Its installation work is backed by a warranty covering repairs if future problems arise.
Service Area
Elmira, Kitchener, Waterloo, Cambridge and Guelph.
Public local listing. Straightline Custom Flooring Inc. is one of 8 flooring contractors ProsGrade lists in Waterloo, Ontario.
Listing details
11 services listed, including Ceramic and porcelain tile, Hardwood flooring and Cork and eco-friendly flooring. Open weekdays, closed on weekends. 54 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Straightline Custom Flooring Inc. compares with the other 7 flooring contractors on ProsGrade in Waterloo, using public Google ratings and review counts.
- One of 8 Waterloo flooring contractors on ProsGrade.
Services Covered
11 services- Ceramic and porcelain tile
- Hardwood flooringsolid and engineered
- Cork and eco-friendly flooring
- Luxury vinyl plankclick, glue-down and loose-lay options
- Luxury vinyl tileclick, glue-down and loose-lay options
- Carpetingplush and Berber styles
- Laminate flooring
- In-floor heating mats
- Tile backsplashesceramic, porcelain, glass and stone options
- Flooring installation
- Surface preparation
Reviews
What customers say
Several customers praise the guidance during product selection and describe good installation experiences; one called the flooring installation “could not have been smoother.” One customer, however, reported tile work two inches out over 14 feet, said they had fired the company and would have to rip out everything it had installed, and described thinset left on the front door and log home.
Customer Reviews
Gord Darling
This is a terrific flooring company that provides excellent customer service from start to finish. Lindsay was fantastic at giving suggestions and guidance, and did a wonderful job coordinating all of our flooring, including suggesting a paint colour. The tremendous service did not end there, Jamie did a terrific job installing all of our flooring and tile and is clearly someone who is meticulous and pays attention to detail. We would recommend Straightline Custom Flooring to anyone looking for start to finish flooring installation.
Gordon Erb
A big thank you to Bonnie, Jamie and Juan for their excellent friendly service. They were very helpful with a great quality product and install of the kitchen, laundry, coffee bar back splash and fireplace tile. Happy we chose to work with straightline.. Would highly recommend!
Gillian Siegwart
We had a fantastic experience with Straightline from start to finish. They were incredibly patient and helpful when we first went to look at samples and talk about our project. They went above and beyond to answer questions, give advice, etc. They sent us pictures of installed flooring when possible, gave us flooring they had to get a better sense of it in our home…they were incredible. The instal of the flooring could not have been smoother and the finishing touches were beyond our expectations. We highly recommend and will absolutely use them again for any future projects. Thank you, Straightline!!!!
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Frequently Asked Questions
Does Straightline Custom Flooring measure the project before quoting?
The team visits the home or project site to measure and assess the job before preparing a quote. Selected flooring is left in an unused room at the project site for several days to adjust to the site's temperature and moisture.