Local flooring store and installer offering guided product selection and coordinated installation for residential and light commercial projects Serving homeowners across Waterloo, Ontario.
Local showroom support with practical product advice, coordinated install from consultation to final walkthrough, and options suited to kitchens, living areas, basements, and entryways Local experience that helps homeowners across Waterloo, Ontario compare a more region-aware provider.
Elmira-based, serving Waterloo, Ontario Region communities including Waterloo, Kitchener, St. Jacobs, and Woolwich Township.
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Product selection assistance, in-home measurements, flooring installation, tile and backsplash installation, staircase and trim coordination, and project planning support.
Reviews frequently highlight helpful guidance in the showroom, clear communication, and smooth scheduling. Many customers praise the quality of installation and attention to detail, especially on tile and flooring projects. A few reviews note concerns about workmanship on specific jobs. Overall sentiment trends positive with appreciation for responsiveness and product knowledge.
This is a terrific flooring company that provides excellent customer service from start to finish. Lindsay was fantastic at giving suggestions and guidance, and did a wonderful job coordinating all of our flooring, including suggesting a paint colour. The tremendous service did not end there, Jamie did a terrific job installing all of our flooring and tile and is clearly someone who is meticulous and pays attention to detail. We would recommend Straightline Custom Flooring to anyone looking for start to finish flooring installation.
A big thank you to Bonnie, Jamie and Juan for their excellent friendly service. They were very helpful with a great quality product and install of the kitchen, laundry, coffee bar back splash and fireplace tile. Happy we chose to work with straightline.. Would highly recommend!
We had a fantastic experience with Straightline from start to finish. They were incredibly patient and helpful when we first went to look at samples and talk about our project. They went above and beyond to answer questions, give advice, etc. They sent us pictures of installed flooring when possible, gave us flooring they had to get a better sense of it in our home…they were incredible. The instal of the flooring could not have been smoother and the finishing touches were beyond our expectations. We highly recommend and will absolutely use them again for any future projects. Thank you, Straightline!!!!
Great service throughout entire process! We worked with Jamie and he made sure from product quality to install that we were well taken care of. Extremely happy with the results, would recommend to anyone!
Do not contract this company to perform any work. They installed tile and was 2 inches out over 14 feet. They tried to install Wedi shower systems and did not follow manufacture instructions voiding a liability warranty that comes with the product. We have fired them from the job and having to rip out everything they installed. Total waste of time.The photos on the site here do not reflect the technique with spacers or the quality of work we received. They leave a mess and do not cleanup after leaving thinset all over our front door and log home.Updated mud room demo of shower installShower curb was not even adhered to floor that would of failedStarting tearing up the slate and less then 80% contact with the thinset with no back butter. This is a recipe for failure. Also no directional troweling with the thinset.
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