Business ProfileVerifiedGarage Door Companies in Edmonton, Alberta
Jackson & James Overhead Door Services
Jackson & James Overhead Door Services has served Edmonton and surrounding communities since 1988. It repairs, installs and maintains residential and commercial overhead doors, and works on loading docks. Preventative maintenance programs are a specialty.
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Business Highlights
- The company is family-run.
- Jackson & James is a member of the Canadian Door Institute (CDI) and International Door Association (IDA).
- Its service technicians are employees rather than subcontractors.
- 24/7 emergency service is available; call-out fees apply.
Service Area
Edmonton, Sherwood Park and Fort Saskatchewan, plus surrounding areas.
Public local listing. Jackson & James Overhead Door Services is one of 10 garage door companies ProsGrade lists in Edmonton, Alberta.
Listing details
7 services listed, including Residential garage door repair, Residential garage door and opener installation and Residential garage door maintenance. Open 24 hours, 7 days a week. 64 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Jackson & James Overhead Door Services compares with the other 9 garage door companies on ProsGrade in Edmonton, using public Google ratings and review counts.
- One of 10 Edmonton garage door companies on ProsGrade.
Services Covered
7 services- Residential garage door repairbroken springs and bent tracks
- Residential garage door and opener installationunits supplied by the company or purchased from a big-box store
- Residential garage door maintenancelubrication and adjustment of moving parts
- Commercial overhead door repair and installationbroken springs, bent tracks and doors that have been backed into
- Loading dock installation and repairdock leveler service and repair
- Commercial preventative maintenancetrack, roller, pulley and cable lubrication; safety checks; fastener tightening
- Garage door parts and hardwareresidential and commercial equipment
Reviews
What customers say
Several customers appreciate clear explanations, helpful answers and courteous, professional service. One customer describes a commercial-door assessment that found two doors needing adjustment and maintenance and three needing replacement; the work was completed as scheduled, and the crew found a way to save money. In a separate parts request, Steve searched for an obsolete item and provided its part number, and the company came the next day after the customer found it locally.
Customer Reviews
Kimberly Thomas
By far the best Customer Service ever. I called for a garage door part that ended up being obsolete. Steve the manager went way above and beyond trying to find it. He even searched Amazon. He provided me the part number to. I found it in the city and called them back to see if they would install it. They were here the next day. Miky was the technician, amazing communication skills very patient with explaining everything he was doing. Highly recommend this company. They treat people with outstanding courtesy. Well Done!!!!
Jon Teschke
100% would recommend!
Needed a spring replaced and, as this was my first time dealing with this, found Jackson & James searching for a company. I was looking for a company with history and roots and J&J has this in spades! From quote call, to admin, and service all the staff were wonderful to work with and their 30+ years in the biz is clearly evident in all they do.
Big shout out to my tech Mike for explaning everything and answering all my questions.
I know who I'm calling next time I need any garage door work done.
David Dorward
I called these guys to get a quote on a challenging commercial and then residential job. We had 5 large buildings requiring assessment as they had been ignored for a long time. The owner (!) showed up with a very experienced gentleman. Rather than just tell me I had to spend a fortune they walked through the work needed and explained everything. As it turns out, 2 doors needed adjustment and maintenance only and 3 required replacement. The work was scheduled, completed and wow, what a good job. The 3 workers were smart, experienced, efficient, clean and they even found a way to save some money for me. So...this company was true to their word and smart with my money. High Recommend obviously.
Oh, they also did some residential work out at the place (a farm) by putting in 2 new garage doors. Again, they recommended saving some money with the controllers being about to match with the new install. I wouldn't hesitate to call these guys again when its maintenance time.
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Frequently Asked Questions
Does Jackson & James charge to diagnose garage-door problems?
Yes. It charges a minimum service fee for a site inspection to diagnose equipment problems; estimates are free for new installation projects.
What warranties does Jackson & James provide?
New doors and motor operators have a minimum one-year warranty on materials and workmanship, with extended material warranties afterward. Service and repair work warranties cover parts for 90 days and labour for 30 days.
Does Jackson & James offer same-day service?
Its residential service includes same-day service.
Do Jackson & James service trucks carry parts?
They stock a large number of parts for all equipment brands, so a needed part may be available without a second trip.