Canada West Garage Doors Inc

Use a different company if you want the job done correctly. Canada West Garage doors failed to properly install safety stops at the back of the guide rails. They also sloped the guide rails in the wrong direction. This lead to the garage door sliding off the back of the guide rails during a manual opening. They claimed that they were not responsible since they hired a third party to do the installation. They acknowledged that the install was done incorrectly but refused to pay the cost of the repair. They claimed that since no serious damage was done there was no reason to be concerned. Below is a portion of the email I received from them: "Unfortunately, it came to this close call incident with your door/car to determine these deficiencies Fortunately no damage occurred. We recommend annual servicing of the garage door or at least inspection which would catch these type issues before they become larger problems. I had brought up the lack of safety bolt stoppers on the track and the negative pitch. The install was completed by a third party contractor who no longer works for us, so I am not able to follow up for a coaching opportunity. On a final note in regard to your invoice from Bob’s Doors, for after hours service. After discussion with management, we will not cover costs incurred." Choose a company that will stand behind their work. This isn't one of them.