OnTrac Garage Doors

I have a a home warranty through AHS. One of our springs broke on our garage door and needed to be replaced. I requested a service call from AHS and they recommended ONTRAC. We had to wait for a week but they were very professional and told us that we needed to replace both springs because safety and to make sure the garage worked properly. At first I was annoyed because AHS didn't tell me that I would need to pay anything extra after the service fee of $130. Art worked with me and offered me a $75 off the second spring. I appreciated the honesty and took the deal. Most companies charge $600 to replace both springs, I was able to get ours done for $350 thanks to AHS and ONTRAC!

Great service. Came out within hours of our first call and assessed what was wrong with our garage. Ran through the options and had a new opener installed the following day. Our second time using them for work and both times we have been pleased.

I went thru Angi to find a garage door installer. OnTrac was one of the options I choose for a quote. He called me within 2 hours of asking for a quote. He was able to come out and install within 3 days. Before he came to my house he gave me 3 different options and explained each one before I decided. He was able to work within my schedule of 430 to 530 and took less than 90 minutes to install. I definitely recommend OnTrac for your garage door opener install needs.

We hired them after they submitted a bid via HomeAdvisor to replace a broken garage door spring that lasted 10 years on our new home. After 2 years, the spring mount they connected to suddenly tore away from the wall sending the garage door slamming down. My 13yr old son was in the garage and could have been killed. We were stuck in our home after this as the door would not move and this company could not even find the time to help us get our vehicles out. They blamed everyone else for the issue even though they were the ones to last touch and inspect the spring mount. Buyer beware.

When I called this company someone answered right away. I was surprised when someone could come by my home today to give an estimate. Sean the tech called to verify the time, and to let me know he was 25-30 minutes away. I greatly appreciate this kind of service. It is lacking in most companies of any size now a days. Sean arrived on time introduced himself and allowed me to explain to him what I needed done. I have 2-10 home warranty but I’m paying out-of-pocket. It was important to make sure I did not inconvenience this company. But I do need a detailed estimate in order for me to get my money back and Sean seem to understand that quite well, and he seems to work with other types of warranty companies already. I person or company is only as good as their word, period. Sean did not have the parts in stock, and wanted a second opinion from his manager about the parts on my garage being made still today or not. He believes the company had stopped making the shaft other replacement-parts needed to make my garage door function properly again. He was going to seek advice and send me a email with a detailed estimate. I received the estimate within 30 minutes of the time Sean left my home. I have not spoken with them yet, but as of now I’m very satisfied with the service.