Thomsen Homes

Do not ever buy a house from these people. I had them build a house and they will do every little scummy thing you can think of for an extra dollar. They will attempt to charge you triple retail price on building materials. They will not tell you who the subs they hire are while work is being done, and will not share plans with you. They did not clearly state prices of line items in the building contract and will use documents you never signed as a justificstion for the price, which I think is illegal according to North Dakota price transparency laws but I'm not a lawyer. The designer I had was completely incompetent and would not communicate anything clearly. My roof did not have any ventilation in it with 1 week until close and in a rush to finish they hired another incompetent contractor who placed the vents directly in the drain path of the gutter and caused water damage. And it had to get "fixed" for a second time, after it failed city inspection. Now I have frost buildup all over in my attic and insulation, and they just say well yeah that's normal. Which it's not if a house was built properly. When they are trying to sell you a house they will brag about the warranty policy. This is all a lie it is completely worthless. I've have about a dozen line items since closing 4 months ago and only 3 have actually been addressed and one was door that was leaking water. They will schedule a day with you for items to get fixed and no one will show up. This has happened to me multiple times. Their blue tape walkthrough where you inspect the house yourself before close is also a joke. They are only concerned about fixing cosmetic issues like paint scuffs not actual issues like multiple easily visible crooked walls, chipped concrete, kitchens islands so wobbly you cant confidently place a glass of water on it, visible drywall tape and so on. This summary isn't even half of what I had to put up with from them. Basically everything that could go wrong did go wrong. The house is so poor in quality I should have just given up my deposit money and looked elsewhere instead of committing to the full build and purchase. If they respond to this saying anything I said isn't true they are lying. I have documentation/records to back up everything I said.

I am writing to formally express my deep dissatisfaction with the quality of essential operating appliances that were installed in my newly built home, and the appalling lack of accountability shown by the builder. Upon general use and through routine maintenance inspections, the following were found to be glaringly inadequate and faulty. The refrigerator has failed to maintain a consistent temperature since the beginning, putting food at risk for freezing continuously. The “upgraded” water heater filled with rust and sediment that simply wouldn’t be possible unless a used or one that was sitting for a long period of time was installed initially. The supposedly brand new sump pump that was installed was in fact the opposite and faulty as it failed after one season of use. It’s painfully obvious that the builder either selected the cheapest and lowest performance appliances and/or partnered with contractors that installed used and/or poor quality products. I’ve contacted Thomsen about the water heater and refrigerator. The first received empty reassurances and has since seen no action whatsoever. No technician visits. No replacements. Just silence. The second was inspected and told, it was just fine, which is completely false as it continues to be an issue. The third was discovered only after our entire basement was flooded upon having the first rainfall of this season. The plumber, our insurance agent, and the Water Mitigation company all stated that there is no way the pump that was installed initially was new, even someone who has never laid eyes on a sump pump before can tell that by looking at the removed pump. Pictures enclosed. I purchased this home in good faith, expecting at least a baseline standard of quality. Instead, I’m stuck with substandard equipment. I am strongly advising any potential buyers to think twice before working with Thomsen as a builder. If they cut corners on something as visible and essential as operating appliances, I can’t even imagine what’s hidden behind the walls.

Let’s start with the good and why the three stars. Thomsen had great lot choices and an amazing (now discontinued) rambler floor plan. Korey was a great sales rep to work with. Everyone we interacted with at Thomsen was friendly and helpful with as much as they could be helpful with. Brandon was very good at fixing issues and assisting with what he could assist with. The bad: Clearly higher ups at Thomsen are only concerned about their bottom line. Brandon and Tracy were helpful throughout with issues that came up, however there were multiple things that weren’t covered that one would think would be, but apparently higher ups didn’t think so. Let’s start from the beginning. Thomsen doesn’t allow you to visit the home your building unless they are present with you. I highly suggest setting up multiple walk-thrus as their project managers are not catching the issues in your home. Our island was not in the location it was supposed to be and multiple lights had been covered by sheet rock that we had noticed during walk-thrus we set up. They were fixed, but it would have been a pain had they not been caught when they were. Thomsen has you do a walk-thru a week before closing or so to catch “all” cosmetics. This is the only time they will fix cosmetics so you better make sure to catch them all. We had an issue with a scrape in the bottom of our stove as well as a dent in our range hood found during our walk-thru. What we didn’t catch was the chip in the floor that was clearly visible during our catch of the stove and Thomsen wiped their hands of it as we didn’t catch it the first time during our cosmetic checks. I’ve included photos of the “rough grade” and how they left our window wells after our inspection resulted in them needing to be addressed for being bowed in. Quality Concrete subcontracts with Thomsen and I’ve included their work to show our driveway and the voids under our driveway and main sidewalk. Thomsen all stated the voids aren’t their issue as their “higher ups” don’t believe the voids will cause structural issues. We had a bathtub that squeaked when using the shower of it. At first they claimed they wouldn’t do anything and then after 6+ visits of different contractors it’s finally better, however there’s viable marks of where they put spray insulation in to help combat the noise. The plumber even told me they forgot to put felt down, but Thomsen did everything they could to not replace the tub. They stated if they had to, there’s a chance the tile around the tub wouldn’t match and they weren’t responsible for fixing/replacing all the tile even though the tub was their issue to begin with. At the end of the day, we love our house and the floor plan. The higher ups need to do more to help their customers even if it means going after their subcontractors. I know for a fact the concrete issues and voids would be covered by the concrete company, but Thomsen didn’t want to deal with it. Maybe it’s more of a contractor issue that Thomsen should address moving forward. It’d be 4 stars if there were contractors being held accountable and 5 stars if Thomsen would have gone after the contractors instead of saying the issues are not theirs.

We absolutely love our Thompson home. We LOVED working with Libby who went above and beyond in our design for us. We love our pond lot with our pond view. The choices for everything from backsplashes to light fixtures to flooring were abundant and allowed us to build exactly what we wanted. While we didn't fully take advantage of all the custom options (adding doors, adding windows adding garage space, adding concrete to the back) there are many choices that can make a home even more custom if that is what someone is looking for. I think the thing that most surprised us about the entire process was the moment we walked into the model home during the May Parade of homes (2022) we were promised a closing date (with out a contract).... the STUCK TO and LANDED that closing date. And with the one year warranty they have been amenable to fixing things that have come up that need fixing. I have recommended Thompson to everyone that has asked me since we started our process a year ago.

We love our new home built by Thomsen Homes. We were out of state and they were so accommodating with our schedule when we flew in to go over any details with us. Also the way they worked with us to make it a senior living home customized just for us was great. After move in of course there are always a few things that might shift around as with any new build in Fargo but they have been very helpful and quick to get them resolved. We couldn't be happier! We have been moved in a month now and just Love it! I highly recommend them.