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America's Home Place - Fayetteville NC
Fayetteville, NC
4.80 (40 reviews)
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Cates Building, Inc.
Cates Building is a Fayetteville home builder that began in 1996 as a local family business building a few homes a year. It constructs new homes in communities throughout southeast North Carolina and has a 2,600-square-foot design studio with interactive displays and physical examples for home selections.
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Business Highlights
- Every new home Cates Building builds is Energy Plus certified.
- Cates Building offers a 1-2-10 Year Home Warranty with 24/7 customer service.
- Cates Building is accredited by the Better Business Bureau.
Service Area
Fayetteville, Raleigh, Greenville, Wilmington, Beaufort, Jacksonville and Southern Pines, NC.
Public local listing. Cates Building, Inc. is one of 8 home builders ProsGrade lists in Fayetteville, North Carolina.
Listing details
2 services listed: New home construction and Home design selections. Open weekdays, closed on weekends. 14 reviews.
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- Public contact information
- Published local profile
How This Business Compares
How Cates Building, Inc. compares with the other 7 home builders on ProsGrade in Fayetteville, using public Google ratings and review counts.
- One of 8 Fayetteville home builders on ProsGrade.
Services Covered
2 services- New home constructionEfficient heating and cooling, high-performance windows, energy-efficient appliances and effective insulation.
- Home design selectionsBrick and stone accents, roof shingles, carpet and tile, hardwood flooring, faucets, lighting and stainless-steel appliances.
Reviews
What customers say
Several customers praise prompt responses to warranty or repair concerns. A real-estate professional reports that needed builder repairs for clients were addressed quickly after two home inspections. A homeowner reports multiple issues over more than four years, including plumbing, siding, HVAC and recurring shingle loss, and says a message addressed to the owner went unanswered for more than three weeks.
Customer Reviews
Diamond Frandsen
My husband and I recently purchased a new home in SC. We have been very pleased from the beginning with the salespeople, builders, tradesmen, and warranty department. Like any new home there have been a few tweaks, quick fixes, and adjustments that needed to be completed after the initial break-in period. I have always felt that my concerns over warranty issues have been addressed quickly and either fixed or replaced. I have found that all members of the Cates Building team are professional and respectful of my home when visiting. We have received many compliments from our friends and family about the excellent design and craftsmanship inside and out. We look forward to many happy holidays and new memories in our Cates Building home. -Thank You
Ashley Crick
We have had some issues with our home (every home has issues) and Cates Building was VERY efficient in helping solve them as quickly as possible from when we moved in and even through the process of selling our home. I am very impressed with Andrew Benbow and his response time to our concerns. We are very thankful to have worked with a builder who stands behind their product!
stephanie thompson
Cates Building, and Andrew Benbow in particular, have gone above and beyond for my clients. They purchased their home new and are in the process of selling it. Through TWO different home inspections, concerns and any necessary builder-type repairs were addressed quickly. The speed was important (due diligence period, etc) but I have been most grateful for the accessibility, communication in such a respectful manner and the true commitment to take care of both my client and the new owners!
Having been in real estate since 2005, I have encountered those who do not handle things in a professional manner. This cannot be said about Andrew and Cates Building! Commitment, Detail and Care - Awesome!
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Frequently Asked Questions
How does Cates Building handle design selections?
Cates invites buyers to a private selections appointment. Most appointments take about two hours, and the company requires them to be scheduled within five days of signing the agreement.
How does Cates Building handle warranty emergencies outside business hours?
Cates says routine warranty calls are performed during normal business hours. The company has a separate process for emergencies after hours, on weekends and holidays.
What routine maintenance does Cates Building assign to homeowners?
Cates’ homeowner guidance says checking and replacing HVAC air filters is the homeowner’s responsibility every 30 days or as needed.