Tilson Homes

Amy Whitston on Tilson Homes

As a real estate professional for over 14 yrs, I’ve worked with many builders in town — from semi to fully custom — but this was my first time with Tilson.

Let me start by saying: building a house is a lot. With any builder. Homes are made of thousands of parts, so it’s never a question of if something won’t go as planned — it’s a question of how your builder responds when it happens.

There were some hiccups during my 8 mo build with Tilson. Most came down to my understanding of what I’d ordered not being relayed to construction exactly as I intended. Here’s what I learned — and what I’d recommend to anyone building a custom home:

1?? Document everything. Take notes during every sales appointment and send them to your salesperson to confirm. Include pictures, sketches, and written recaps. Tilson allows an incredible amount of customization (I was shocked by how much I could personalize), but with that flexibility comes room for miscommunication. My salesperson, Sarah, handled what was probably a record number of change orders with patience and grace — and in the end, we worked through every hiccup.

2?? Review your final plans in detail. Don’t rush this step. Ask to sit down with your builder to go through everything together before signing off.

3?? Keep perspective. Not every small issue is the end of the world. I had to remind myself of this often.

Our builder, Dustin, was the real deal — one of those “do the right thing even when no one’s watching” kind of people. The kind they mean when they say, “Are there any good men out there?” His construction supervisor, Chance, was cut from the same cloth. Dustin took our calls and texts morning, night — probably everything short of bathtime. Most importantly, both Dustin and Chance always made us feel heard. They cared not just about the job, but about us — and that’s a rare thing in construction.

After closing, David, the warranty rep, came out to take care of a small touch-up and was pleasant and professional. There’s still one window item that Tilson will be taking care of, but we’re posting our review now because we trust that they’ll make it right and follow through.

Was it 8 months of pure bliss? Nope. Were there bumps along the way? Yep. But when bumps happened, Tilson did the right thing — and that’s what matters most to us. The reason for our five stars isn’t that everything went perfectly... it didn't — it’s because of the way Tilson worked with us to make things right. That’s what we'll remember most about our build.

Now, thanks to my amazing designer and Tilson Custom Homes, we’re waking up in our stunning new home — surrounded by land, critters, sunsets, and peace — and I couldn’t be more grateful that God’s plan had us ending up right here. This home has been a long-awaited dream, and I’m thankful every day for it.

George Mihalopoulos on Tilson Homes

Tilson Homes Georgetown Texas, Sarah Wetzbarger - Wife and cannot thank Sarah enough for her help as our sales associate with our forever home. Timely, accurate, efficient, prepared .... I am a 35yr sales professional and can tell you Sarah is a Rock Star!!!

Carolyn B on Tilson Homes

Our experience with Tilson at the very beginning was amazing. Ali at the Georgetown location was so helpful and walked us through the entire process! She was amazing, she was always quick to answer our e-mails, phone calls and welcomed an unannounced visit into her office to discuss plans! I would highly recommend using Ali, we still talk to her and give her updates on our home and our lives!

Jerry Lundquist on Tilson Homes

Our experience with Tilson thus far in our new home building process has been excellent. Arden Stehling our sales consultant went above and beyond our expectations. Arden’s communications, knowledge of the early process, assisting in decision making , working with our schedule while even lending tips of special feature options in our home floor plan was top notch. In addition Arden always followed up with our questions in a timely manner.Arden was very pleasant to work with and made this phase of our home building very enjoyable.

Taiwan Champaign on Tilson Homes

We are building our forever Home, I must say our experience with Tilson Custom Homes has been extremely excellent. It has been a smooth transition from every stage of building our home, from day one when we meet our Sales Consultant (Arden Stehling) to our Builder (Brian Mullins). Arden meet us with open arms and welcome us as part of Tilson Family. Arden Stehling (Sales Consultant), Angela Jackson (New Home Coordinator), Brian Mullins (Builder) and Lacey Moss (Customer Experience Ambassador) stayed in communication with us during this process, that is a very important thing to us, we know exactly what was happening on a weekly basis. That’s a five star costumer service. Brain, is very much present at the construction site, he keeps us informed and answers all of questions. This team is extremely professional and knowledgeable at their craft. We truly appreciate everything and thank you all for professionalism, kindness and commitment to building our forever home. When we tell you there’s no other team out there like this one (Tilson Custom Home), we mean it. Tried this process for five years with multiple different companies and none of them can compare to Tilson Custom Homes and the A Team that we mention above.

“If you don’t go with Tilson Custom Homes; you will be missing out on the greatest home building experience”.