ICG Homes, LLC

I’m extremely disappointed with my experience with this home builder. From start to finish, the process was poorly managed and frustrating. Communication was inconsistent at best—calls and emails often went unanswered, and when responses did come, they were vague or contradictory. The quality of work was far below what was promised. We noticed multiple issues during and after construction, including sloppy finishes, rushed workmanship, and materials that did not match what was agreed upon. Many problems had to be pointed out repeatedly before they were even acknowledged, and some were never properly fixed at all. Timelines were missed with little explanation, and excuses were common. It felt like once the contract was signed, customer service became an afterthought. For such a major investment, I expected professionalism, accountability, and pride in their work—none of which were delivered. I would not recommend this builder to anyone looking for a reliable or stress-free home-building experience.

We relocated from Pennsylvania and were looking at homes in the Sanctuary at Lake Wheeler neighborhood. The house we eventually bought was already under construction when we first looked at it. The design and layout were exactly what we wanted, and the moment we walked in it felt like home. It was everything we were looking for at a reasonable price, so choosing ICG was an easy decision. Everyone at ICG has been pleasant and easy to work with and their customer service has been great. They went out of their way to accommodate our requests before closing to ensure we were happy with the house and our experience. Everyone we interacted with was very helpful. We have family in the custom home building industry, and they confirmed that our house was very well built. Based on our experience, we would definitely recommend ICG to others!

My wife and I first discovered ICG Homes after visiting friends who had just moved into the new Serenity community in Fuquay-Varina. We fell in love with the neighborhood and knew we wanted to make it our home as well. We spoke with several builders in the community to compare what they offered, but no one came close to the quality, options, and overall value that ICG provided. Choosing ICG to build our dream home was an easy decision. We worked with Mike and Mark to choose the best lot to fit our needs. The variety of custom homes that ICG offered was more than we expected, and Mike provided us with the information we needed to understand the differences of each one and the options that were available. Once we decided on the options, we worked with Stacey to totally customize our new house. She was very patient with us, making sure the choices we made fit our vision. We trusted Stacey's opinion and the finished product was amazing. Mark was always there to address any concerns we had during the build process and was more than accommodating for any issues we found or modifications we wanted. Every person we encountered at ICG was amazing and the biggest surprise we encountered was the amount of custom options that were already included in our budget for the house. Even neighbors who chose other builders have commented on the workmanship and features ICG provides, and many have said they wish they had chosen ICG as well. The ICG team made a normally stressful situation into a pleasant experience, and we would do it all over again with them! We absolutely love our new home.

We’ve seen many ICG homes over the years, and from the very beginning we knew the quality would be amazing. Working with them has been such a pleasure—especially with Hunter, who guided us through the warranty process and made sure every little detail was addressed and taken care of. As someone in real estate, I see new construction all the time, but this experience truly stood out. The level of customer service and support we received from ICG on every step of the journey was exceptional. They went above and beyond, and we couldn’t be happier with the result. Highly recommend ICG Homes to anyone looking for not just a beautifully built home, but also a builder who genuinely cares about their clients.

We discovered ICG Homes through a home buying site and instantly fell in love with one of their available homes. The custom-built look and high-quality craftsmanship set ICG apart from other builders and the home buying process with ICG was seamless. The team was incredibly responsible the administrative staff was always helpful. Mark, the builder, was especially professional, kind, and willing to assist with any post-closing needs. ICG's ability to create a home that is both aesthetically stunning and highly functional for a family's needs is a true strength. The level of luxury in our home, from the flooring and fixtures to the detailed trim and tray ceilings, adds an undeniable sense of comfort and style. We highly recommend ICG Homes to anyone looking for a beautifully designed, well-crafted home backed by outstanding customer service!