Main Street Homes

It’s been an amazing experience working with Alden Reyes and MSH. Alden has been super helpful. You can definitely see the experience. Purchasing a home is a big deal and he and the team have made this fun and so exciting. Can’t wait to see it all come together and super grateful for Alden and MSH.

Charis, your kindness and support in helping me through the home-buying process mean more than words can express. Your approach and guidance made this journey smoother and far less overwhelming. I’m deeply grateful for the way you stood by me, offering both help and heartfelt reassurance. Thanks to you, this milestone feels even more special, and I’ll always remember the role you played in making it possible.

Disappointed with build quality and long-term durability

This review reflects my personal experience as a homeowner. Based on that experience, I would not choose Main Street Homes again. Within 2–3 years, the home’s durability and overall build quality have been disappointing compared to other homes in a similar price range.

Over time, I noticed what appeared to be cost-saving construction decisions that, while they may meet minimum state/county standards, have led to ongoing issues. For example, kitchen countertops and closet shelving were not secured into studs, and the floors developed noticeable squeaking relatively early. We spent significant $$$$ to get them fixed but they persist.

In my experience, many items seemed to be completed just well enough to get through the initial warranty period. Once the warranty ended, concerns that became more noticeable afterward were dismissed as no longer covered, leaving us responsible for addressing them shortly after coverage expired.

This is simply my experience, but for anyone who values long-term durability and solid construction, I would strongly recommend carefully comparing builders before making a decision. In hindsight, I wish I had chosen a builder known for exceeding basic standards rather than merely meeting them. We are second owners of the house who bought the house within a year of construction.

We had a great experience building our home with Main Street. From initially touring a model home to moving into our own home, the entire Main Street team was knowledgeable, responsive, and kind. The floorplans and design options are all gorgeous, and the build quality is top notch. I've already recommended them to friends & family and will continue to do so in the future.

My family and I are currently building our first home now and while the contractor Bart and Kelly the designer have been completely professional and forth coming , the rest of Main Street homes have been a disappointment . I have never dealt with such unprofessional and uncaring individuals. For example we have had several issues come up that we have had concerns over during our build. We apparently ask and send to many email to them. I was told the sales department contractually will only answer your questions once a week during your build; even though they state they will handle all correspondence and questions for you. There also has been a high turnover rate which leads to lack of communication or who even is still employed there.

When they asked me to leave an interval review on my experience so far, I mentioned my experience and concerns . Because I didn’t leave a five star review for them, the people from the home office called me and was combative on the phone immediately. I could not even get a word in edgewise to express my concerns or experience. You think one would take the time to ask why I felt the way and how they could make it a better experience. When building a home for your family, your home, the experience should not be tarnished by poor customer service and being talked down to as direct representatives for the company have done with us. When sent an internal review and taking our time to respond, our concerns were not heard; rather, the representative who should’ve been addressing my concerns took the time to downplay my concerns and disrespect me and my family. She told me to stop speaking to my fiancé! He was asking me what was going on because he could see I was agitated and clearly upset during the phone call.

What prompted me to leave this review today is the poor treatment that I received from the company’s representative in regards to my internal evaluation. Rather than trying to resolve my concerns or even listen to what I had to say the representative took that time to berate me. She was argumentative from the start and did not even want to let me get a word in the conversation. Am I the customer?

Unacceptable.

Update : Closed on the house 4 months ago and the house is still not completed ! Save your money and your time . We have had to call to get the screens for the windows even! Multiple weekly calls and emails since we have closed to get the “punch items” finished and repaired have gone no where. No one seems to call me back after multiple attempts or care to get things completed. They are always on vacation or off is their excuse. Still waiting for the microwave I ordered last year with no update from them. Also my doors are uneven and the paint job looks like it was done during Happy Hour. Truly inept and unprofessional company.