Custom Heating, Plumbing & Air Conditioning Services

My furnace stopped working on the coldest night of the week (20°). Custom got space heaters to us to keep us going until they could send a tech in the morning. Benito was our tech. He was fabulous. The failure was a unique/weird problem. He was persistent in determining the issue. Once identified, he checked all components in the furnace to ensure there was no damage. Thanks you Charity, Casey, Benito and Dwane!

I want to say that I found this company due to a little search of what service company others used for heating service/repair. I didn't think that anyone would name a place if they hadn't been happy themselves with the company. I was right and I can recommend them as well. Will was able to come out and take care of the issue I had with my heater as it wasn't staying on and the took the time to not only repair the furnace issue, but explain why it was happening. He made adjustments and explained what he was doing and why. I can say that no other company that has come out to do a service on my newish (4 yrs old) appliance did anything to ensure that had a well educated and happy client. I will definitely take the recommendation made by Will and move forward with parts replacement. Ideally, I would love for it to be under warranty, however, this is proving to be more of a normal "wear, tear, & replacement" part of the furnace. I am really happy with the service provided. Jody was excellent as well as she knew that I had an issue and was great in her communication with me about scheduling with the technician. She also added peace of mind and excellent service by bringing out some space heaters for me to work through a pinch point of cold overnight temperatures. This was very much appreciated and unexpected that they would do that for me. Between Will and Jody, I was well taken care of as a potential client and they earned my repeat business.

Dwane and his crew are professional, courteous, and really know what they are working with. We had a 20+ year old boiler and hot water heater replaced. The work they did was clean, and the whole team from office staff to apprentice were exceptionally professional and friendly. They were also easy to have in the house for 3 days and left the space clean and put back together. Custom HPACES were recommended to me from a neighbor and I would recommend them to anyone looking to have HVAC work done.

Benito came to our home and assessed our issue. He clearly explained our options, and what was needed. He was very friendly and professional. I highly recommend this company. They truely seem to care, and get the job done quickly. Even offered to bring space heaters out to us until we decided on our options. LH

Beyond impressed with this company! From consult to install, they were punctual, professional, and thorough. We had both our AC and furnace replaced, and they got it all done in one day! Our old unit was 17 years old, and while installing the new one, Dwane explained the differences between the old and new units and the upgrades we now have to look forward to. We also have three large dogs, and his crew was amazing with them — patient and friendly the whole time. By the end of the day, they cleaned up so well it looked as if they’d never been here. Their cleanliness and attention to detail is 10/10. If you’re looking for a company that genuinely cares about your home, your family, and your pocket, this is the one to call. Thank you guys so much!