Five Star Home Services Columbus

So last Sunday in the middle of the storm Five Star Home Services came out and repaired our furnace and saved the day. Matt the repair technician diagnosed the problem didn’t have a part to repair with him. He drove in that mess to his office and picked up the part then came back and made sure we were warm. The service from them over the past 10 years has always been top notch. I am replacing our furnace with them and they applied my repair cost as a credit which is an added bonus. Today their team showed as promised and began replacing the furnace an A/C. Scott and Connor were amazing! They were done in half the time it took my neighbors and the install look perfect. It’s sad to say I feel their high quality service isn’t the norm. I would highly recommend their team for a repair or replacement of your A/C or Furnace.

When our furnace went out during one of the coldest weeks of the year, I had four kids in the house and real concern about how we were going to get through the weekend. Five Star Home Services stepped in immediately. By Saturday morning — in the cold and snow — their team was at our home replacing the furnace. What stood out most wasn’t just the speed or professionalism (which were excellent), but the way they treated my family. They were kind, calm, played with my kids, and treated our home with real care. The cleanup was spotless, and the stress we were carrying disappeared. In a moment when it really mattered, they showed up. That’s the kind of company you want to call — and recommend.

We were referred to Five Star Home Services through the Lowe's Project Referral Service, and honestly I could not be happier. While they were not able to come out the absolute moment we needed them (our furnace went out on a Saturday in the middle of January, when I'm sure a lot of homes needed assistance), they were very quick to communicate and reschedule for first thing in the morning on Sunday. Naturally, we ended up needing a whole new system, but Five Star was incredible and able to update the entire system, furnace and AC, the very next morning and for a reasonable price. Noah came out and did our diagnostic, and he was super friendly and knowledgeable. I never once felt like my time was being wasted or that I was being taken for a ride. Zane and Mike (maybe Matt, I'm sorry I don't quite remember) were both awesome! They showed up exactly when they were supposed to, there's a tracking system so I was ready for their arrival. They worked all day and everything was awesome, they wore booties and put down a drop cloth, even swept up when they were done, extremely respectful of my home. Even their staff on the phone were incredibly great to work with! Five Star truly deserves all 5 stars, plus. Customer service is a dying art, but they keep it alive. Thanks so much for everything!

Hi. My name is Roger, and I won Five Stars Home Services "Scariest Furnace Contest" and had my new, totally free furnace installed last week and I couldn't be happier! I'm a 74-year-old retiree and having my 45-year-old furnace replaced with a new energy efficient model is a blessing and all the folks at Five Stars were great. They even through in a wi-fi thermostat with a room monitor, which I really love. After I was told I had won their contest, a Five Stars rep came over and surveyed the monster in the basement and the rest of the house and set about determining the correct sized unit, which is very important. Then they scheduled the install for the next business day. The installers texted when they were on the way and arrived on-time at 9am and promptly got to tearing out the old furnace and installing the new one, and they had it up and running by 6pm. They were very courteous and did a great job at the install and clean-up. I retired from Port Columbus where I coordinated construction projects, so I know a good job when I see one. I've added a picture of the Honeywell T10 Pro Wi-fi thermostat and room sensor that was installed as part of the project. Having Wi-fi access is great and the room sensor acts as a portable thermostat that can be located in any room.