Martin's Home Heating Ltd

Horrible customer service. I have been dealing with this company for the past month following their servicing of our heat pump and am appalled by the customer service I just experienced. There have been multiple issues experienced since the standard servicing was done, including an error code that came up during the servicing that the technician wasn’t familiar with - but ignored since it went away shortly after. The error code kept coming back so we called to have them come look again. They came again, and the technician was unsure what the issue was, uncertain what the readings meant following his tests, told me he had never experienced negative readings before, and “thought” he knew what part needed to be replaced, but bounced between two different parts being the issue, and settled with them both needing to be replaced. After noting our concerns about the lack of certainty and information from the technician, looking for a second opinion, the owner came out to look himself. He didn’t want to hear what I had to say. Didn’t want to hear what my boyfriend had to say, didn’t examine the heat pump, just defended his technician and yelled, slammed the door, and left. If this is the way the owner is acting towards a customer that is just looking for help, I have no confidence in this company.

???????????? ?????????? ???????? ???????????????????????????? ??????????????! I was recommended Martin's Home Heating by a neighbour and wholeheartedly regret hiring them before reading their negative reviews. I simply wanted my perfectly working heat pump cleaned, but once the technician was done I noticed a new error code and the system was no longer cooling my house at all. Once the technician returned to inspect it, I was informed multiple components were now broken and would need to be replaced. My heat pump has now been shut off for 6 days while I wait for the replacement components to come in, but when I called for an update, I was informed they haven't even order the parts yet, and that I would have to pay labor for them to install the parts. The communication of this company is a joke. ???? ???????????????? ?? ???????????? ?????? ???????? ???????????? ????????.