Comfort Connection

Can't say enough, the entire process was hassle free and easy. We had a Mitsubishi system installed and it is very quiet, efficient and evenly heats every room regardless of its size. They installed the system in one day with impeccable quality. Friendly workers onsite and on the phone great company recommend!

A bit over a year ago, we replaced our gas furnace and A/C with a heating and cooling heat pump from this company. They wisely advised we also have a gas furnace for backup.
As it turns out, the heating part of the heat pump really hasn’t worked well. When we finally realized that, we called and they came out.
Numerous service visits plus one visit including the manufacturer’s expert, we are on the way to a full replacement.
The owner has kept me informed. To me, the measure of a good company is how they respond when things go wrong.

I'm very happy with the service I received from Comfort Connection. We had come home from vacation to a cold house, the furnace obviously not working. This was Friday at 3pm. I called Steven at CC - he had installed the Bryant furnace three years ago, and did a great job. Steven got us on the repair schedule for Monday at 11am. Matt arrived on-time and diagnosed the issue - a burned out blower motor - and worked with their ops guys to find a local replacement part. But, the parts supplier made a mistake and sent the wrong blower motor (no fault of Matt or CC), not realized until they unboxed the replacement and it clearly was not the right replacement. The CC team prioritized working with the supplier and had the replacement (which was 500 miles away) priority shipped to their shop. The replacement was received first thing the next morning, and CC had Matt on a truck with the right blower within two hours. A couple of hours later, the repair was complete by Matt, and all is working! I want to highlight Matt's and Steven's commitment to get us working again, despite some curve balls. Matt's a great service tech, and one of the friendliest and positive people you'll every work with. Through the whole thing, I knew the CC team was working to get the job done as fast as possible! Thanks!

My Bryant furnace and AC lasted for 25 years and needed to be replaced. After talking to several companies, I went with Bryant again and chose Comfort Connection for the job. They are local, had great reviews and are owned by the same family for a long time. I am so glad I did!

From Jeremy, who was the project manager, to Cole and Scot, who were the technicians who did the installation, and Justine the electrician, the entire team was a class act! Everyone answered my questions thoroughly, and explained everything that they did in such a way that I understood what they were doing. They were obviously professionals who knew their jobs very well.

It was also very obvious to me in watching them work that they enjoyed what they were doing and it was important to them that the job they were doing be done right and very well. They left my home as neat and clean as they had found it.

My introduction to Comfort Connection started with a phone call. The phone was answered quickly and the young lady answering the phone was very friendly and professional. If that initial call had not gone well, I would have called someone else immediately. I got the impression that everyone connected with this company understands what customer service is all about and embraces it. These days, that is so refreshing!

I would highly recommend these folks and I know that they would always do a great job. I intend to keep them as my service providers.