American Air Specialists of Mississippi, Inc.

Extremely highly priced for them not to complete the job. They came to fix my air conditioning and messed up my heat. They wouldn't come look at it so I had to pay someone else to come fix the heat. They fixed my air just a couple (2) months ago and now it's out again. Very unsatisfied with the lack of customer service/care. I paid half of a grand to them for nothing, just to have to dish out more money with a better company.

AVOID AMERICAN AIR AT ALL COSTS. These people are unprofessional, unresponsive and will flat out rip you off. They knowing did warranty work yet still billed us for every job instead of billing the manufacturer. Then they claimed they would give us credits and lied about that as well. Placed service call Tuesday and then followed up Friday and said they were too busy. Yet miraculously somebody shows up Saturday morning so they can charge overtime. Replaced Toilets that did not need to be replaced. Bottom line is they are one of the most horrible contractors we’ve ever dealt with. Should be ZERO STARS

These guys used to be okay, but now they've apparently adopted a policy of taking appointments, but not actually showing up. This has happened 4 of the last 6 times we called for various repairs. They also don't bother calling to tell you they're not coming. You might get a call 2-4 days later, by which time you've already addressed the problem with actual professionals. That's what we had to do. They recently lost out on a job that could have brought them thousands of dollars, but they couldn't be bothered to show up. Way to go, guys!

My dad had arranged for American Air to come out and fix his air conditioner and they told him it would be next day. That is fine, I can understand that because it was later in the day. However, he arranged for me to be at his house so they could work. I spoke with someone at the office and they told me it would be “first thing in the morning,” well, by 9:30 am I called to check on the status. They assured me I was next on the list for someone to come out. At 1 o’clock in the afternoon I still had not heard from them! I called them back and they told me the same thing but I requested for someone to call me 30 minutes before they arrived because I had things I had to get to work. By 2 o’clock I called them back and just told them they would have to wait until 4 o’clock when my dad would be at his house.

It is extremely unprofessional for a company of their size to not have a better time frame system in place. It is also not appropriate to have their customers wait all day when they specifically told me “first thing in the morning.” When I told them this they said this is the only thing they can assure because they don’t know how long their technicians would be so they couldn’t guarantee a time frame. I call bs on this because my husband who has worked in the trade before ALWAYS had a time frame and if he couldn’t make it then he would call and reschedule. He would have never had a customer continue to wait all day long. The ONLY reason why my dad had called them is because American Air was once a reputable company who was professional and on time and my husband now works out of town so he was unavailable. Save yourself some time and choose a different business that values your time as a customer and can give you a better time frame than just “first thing in the morning” when they know that is the furthest from the truth.

Okay, so I called about the heat not working & I figured I'd be put on a wait list for days...they CAME OUT THE SAME DAY! The specialist was professional, fast & proficient...I mean he had everything up & running in no time. Their prices are good too. Okay, the real shocker...they even did a follow up ??call to make sure you were happy with their service. Wow.. Highly recommend..??????????