Thomas Service Company

I would like to thank Thomas Service Company for excellent service. I received competitive pricing, quality products, great communication and on time service. A special thank you to Terry …. She gave up to date info from office from the time we ordered our units for Shopping Center to the completion of installation . Ian Harrison Brookhill ( commercial property management)

I've used Thomas since 2019 to perform preventative maintenance on my HVAC system. I've been happy with the service provided by the techs. Since the transition to Thomas Services, overhead has spiked and driven repair costs to use national averages, why are we including New York and California to price jobs in Huntsville. When the technician finished the last preventative maintenance visit, he presented me with a ~7k estimate of fixes for things he recommended. One of those items was the compressor fan that is still operating because the paint has come off the fan body and "can cause premature failure". Well I've seen compressor fans run for years after surface rust appeared on the fan body with no impact. The old adage of if its not broke don't fix it applied in this situation. In addition, he provided a quote for insulation and tried to use high pressure tactics to seal the deal. Oh i'm not sure how long the TVA rebate will be available or how long we will offer the low price per foot on insulation. Then the tech started to discuss some of the items he could of thrown in to seal the deal from the quote. Well if you could afford to throw those items in, why didn't you just start with reasonable prices? You may of got the job then. Instead of providing the customer the option on type of insulation to be blown in, it was already decided that it was gonna be fiberglass. WAIT the builder already installed cellulose, so any fire resistant benefit you are trying to sell me on is null and void. Instead I hired a smaller company and paid 1/2 of the price quoted after rebate by Thomas. In addition, the other company reinstalled/ replaced baffles, ensured all my soffits were clear, and checked that all my bathroom fans were vented outside which was not included in the scope of work quoted by Thomas as the quote simply stated "Install White Insulation".

Max at Thomas Service Company is the best serviceman I've run across in ages. Not only did he do an excellent job cleaning my unit but his professionalism and personality made the experience a whole lot better. I would 100% recommend Thomas Service Company to anyone with heating and cooling needs. One call is all you need. Everyone from the service center is nice especially Emily.

Jonathan and Dee installed an all new water distribution re-pipe for my home. Fantastic guys, courteous and professional throughout. Great work, fair pricing, and they were even fantastic interacting with my little kid!! 5 stars. Would absolutely call again for work and recommend to others.